Janet Rosario
The Bronx,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Unit Assistant
New York Presbyterian Allen Hospital
New York, NY
06.2023 - Current
- Maintained strong education of medical terminology and information regarding medications.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
EVS Housekeeper
New York Presbyterian Hospital- Milstein
New York, NY
08.2022 - 06.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Dietary Aide
Harlem Center For Nursing And Rehabilitation
New York, NY
11.2016 - 01.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleaned and organized kitchen, dining and service areas.
Dietary Aide
Bay Park Center For Nursing And Rehabilitation
The Bronx, NY
01.2014 - 02.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Customer Service Representative
State Farm Insurance Agency
The Bronx, NY
04.2005 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Satellite High School
The Bronx, NY06.1999
Skills
- Patient Care Expertise
- Medical Terminology
- Knowledgeable in Epic
- Information Protection
- Bilingual
Timeline
Unit Assistant
New York Presbyterian Allen Hospital
06.2023 - Current
EVS Housekeeper
New York Presbyterian Hospital- Milstein
08.2022 - 06.2023
Dietary Aide
Harlem Center For Nursing And Rehabilitation
11.2016 - 01.2020
Dietary Aide
Bay Park Center For Nursing And Rehabilitation
01.2014 - 02.2017
Customer Service Representative
State Farm Insurance Agency
04.2005 - 08.2015
High School Diploma -
Satellite High School