Janet Rosario
The Bronx,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Unit Assistant
New York Presbyterian Allen Hospital
06.2023 - Current
- Maintained strong education of medical terminology and information regarding medications.
- Performed various administrative tasks by filing, copying and faxing documents.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
EVS Housekeeper
New York Presbyterian Hospital- Milstein
08.2022 - 06.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Dietary Aide
Harlem Center For Nursing And Rehabilitation
11.2016 - 01.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleaned and organized kitchen, dining and service areas.
Dietary Aide
Bay Park Center For Nursing And Rehabilitation
01.2014 - 02.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Customer Service Representative
State Farm Insurance Agency
04.2005 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Satellite High School
The Bronx, NY06.1999
Skills
- Patient Care Expertise
- Medical Terminology
- Knowledgeable in Epic
- Information Protection
- Bilingual
Timeline
Unit Assistant
New York Presbyterian Allen Hospital
06.2023 - Current
EVS Housekeeper
New York Presbyterian Hospital- Milstein
08.2022 - 06.2023
Dietary Aide
Harlem Center For Nursing And Rehabilitation
11.2016 - 01.2020
Dietary Aide
Bay Park Center For Nursing And Rehabilitation
01.2014 - 02.2017
Customer Service Representative
State Farm Insurance Agency
04.2005 - 08.2015
High School Diploma -
Satellite High School
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