Janet Salmela

- Maintain interpersonal relationships with community resources and their representatives to uphold an efficient and functional partnership to facilitate safe discharge planning for patients and their families

- Demonstrated the ability to show exceptional customer service, able to work independently or as part of a team. Data entry, hardworking and able to multi-task with good telephone, scheduling and documentation skills; Bilingual (Fluent Spanish) capable of translating, receptionist duties, filing, organization, and procedures

-Aid nurse case managers with sending referrals to community resources such as home health, skilled nursing facilities, and DME companies to facilitate timely discharges to next level of care.

-Research and resolve dosage and insurance conflicts. Dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists. Prepare mail and deliver medications to patients.

-Work closely with pharmacists and providers to accurately input software to safely dispense medication. Regularly complete paperwork, HIPPA trained.

-Developing new customer/patient relations through telephone contact and sales activity, increased customer loyalty through familiarity. Provided friendly customer service at prescription pick up and drop off counter.

Assisted in meeting patient’s questions regarding their insurance plans, answered questions regarding their medical coverage, took payments and enrolled memberships.

-Overseeing Grave shift staff members, making sure calls were being handled in proper procedure. Performing a variety of duties such as handling complaints from customers and drivers, Communicating clearly via two way radio, phone and in writing.

Trained employees in critical thinking, team building and development, and time management.