Summary
Overview
Work History
Education
Skills
Timeline
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Janet Santamaria

Bronx,NY

Summary

Reliable and self-motivated professional with a history of exceptional customer service. Combines a creative eye and keen attention to detail, honed as a Fashion Designer, with the logistical efficiency and strong time management skills of a top-rated DoorDasher. Consistently maintained a high customer satisfaction rating through accurate and on-time deliveries.

Overview

20
20
years of professional experience

Work History

Dasher

DoorDash
10.2024 - Current
  • Serve customers promptly by smoothly collecting and delivering high volume of orders.
  • Maintain professional relations between customer, store personnel, and restaurants.
  • Enhance communication with customers through proactive updates on order status.
  • Manage multiple orders simultaneously, prioritizing tasks to ensure efficiency.
  • Ensure order accuracy, double-checking items before leaving the pickup location.
  • Anticipate potential problems with weather or traffic conditions, adjusting route plans accordingly for punctual deliveries.
  • Maintain excellent ratings by consistently delivering orders in a professional manner.

Instacart Shopper

Instacart
01.2022 - 09.2024
  • Visited the store and selected items on the customers shopping list.
  • Communicated with customers if an item is out of stock and suggested replacements.
  • Using the Instacart shopper app, chat or text message customers to answer questions or make changes to their shopping list.
  • Delivered the customers order to their home/destination.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts to fulfill orders using shortest, most efficient route.

Senior Designer

Design For All New York / Pantman
08.2009 - 08.2021
  • Designed for Chicos / WHBM / Calvin Klein / Van Heusen / Izod
  • Responsible for product design that included seasonal trends, color, art direction, fabric and trim research, concept board creation and sketching.
  • Researched the International and Domestic market in order to identify new trends, fabrics, and techniques.
  • Ensured that product is consistent with market trends as well as Licensee brand needs.
  • Met with vendors for sourcing fabric and trim.
  • Worked closely with other members of the design team to ensure a cohesive product line is realized.
  • Provided leadership by exhibiting influence and expertise
  • Attended fittings and reviewed prototypes.
  • Approved trims, materials, patterns, colors and lab dips with production team.
  • Communicated with overseas factories from design process to production needs.
  • Mentored junior designers to enhance their skills and contribute more effectively to the team.
  • Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
  • Managed multiple projects simultaneously while maintaining strict attention to detail and adherence to deadlines.
  • Led creative brainstorming sessions, fostering innovative ideas and enhancing team performance.
  • Collaborated with cross-functional teams to ensure seamless integration of designs into final products.
  • Trained new employees on company-specific design standards, enabling faster integration into project teams.
  • Incorporated design changes based on feedback from project teams.

Associate Designer

EMH Associates
02.2006 - 08.2009
  • Supported designer to facilitate all aspects from concept to design and final development of a specific classification.
  • Designed and develop embroideries and screen prints.
  • Designed and Re-designed prints.
  • Created pitch sheets for yarn dye patterns and print patterns.
  • Made daily sample approvals with overseas and domestic factories (lab dips, strike offs, etc...).
  • Designed CAD’s with both Illustrator and Photoshop for each season.
  • Executed presentation boards for each season.
  • Prepared and managed presentation walls covering seasonal lines.
  • Continuously refined personal design skills through professional development opportunities staying abreast of emerging trends, tools, and software in the industry.

Education

Bachelor of Arts - Fashion Design

Fashion Institute of Technology
New York, NY
05.2005

Skills

  • Strong communication skills in English and Spanish
  • Detail oriented and organized
  • Quick decision making / Problem solver
  • Efficient multitasking
  • Reliability and punctuality
  • Patience and tolerance
  • Excellent time management
  • Customer service
  • Safe food handling
  • CAD Design on Illustrator and Photoshop for PC and MAC
  • Flat Sketching and Pencil sketching
  • Proficient in Adobe for PC and MAC

Timeline

Dasher

DoorDash
10.2024 - Current

Instacart Shopper

Instacart
01.2022 - 09.2024

Senior Designer

Design For All New York / Pantman
08.2009 - 08.2021

Associate Designer

EMH Associates
02.2006 - 08.2009

Bachelor of Arts - Fashion Design

Fashion Institute of Technology

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