Janet Schneekloth
K
Omaha
Summary
Dynamic sales professional with a proven track record at Nebraska Realty, excelling in customer engagement and account management. Skilled in cross-selling products, I consistently achieved sales goals while fostering strong client relationships. My ability to analyze customer needs and provide tailored solutions has driven significant revenue growth and enhanced customer loyalty.
Overview
54
54
years of professional experience
Work History
Salesperson
Nebraska Realty
01.2006 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
- Built diverse and consistent sales portfolio.
- Consulted with businesses to supply accurate product and service information.
- Attended monthly sales meetings and quarterly sales trainings.
- Generated advertising brochure for vendor use.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Mortgage Loan Originator
Home Town Mtg
01.2005 - 01.2006
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Conducted borrower interviews to gather necessary information and documentation for loan applications.
Grocery Clerk
Albertsons Grocery Store
01.1990 - 01.2006
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Retrieved items for customers and verified prices.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Operated cash register to accurately process and record customer payments.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Increased efficiency in stock management by organizing products according to popularity and seasonality.
- Provided product recommendations and advice, increasing sales of promoted items.
- Assisted customers in locating products, enhancing shopping experience.
- Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Assisted in setting up displays for seasonal promotions, attracting customer interest.
- Improved customer satisfaction with prompt and accurate checkout service.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Promoted weekly specials to customers, boosting sales of targeted products.
- Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
- Streamlined checkout process, reducing wait times and improving customer feedback.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Handled customer complaints with empathy and efficiency, restoring customer confidence.
- Enhanced store security by monitoring for shoplifting and implementing preventative measures.
- Managed return process for unsatisfied customers, ensuring positive resolution.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Bank Teller
First National Bank of Council Bluffs
06.1972 - 01.1977
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Audited fellow teller currency to contribute to dual-control procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Removed mutilated currency from circulation.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Reconciled cash drawer and resolved discrepancies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed applications for new accounts.
Education
No Degree - Elementary Education
Midwestern College
Denison Iowa 05.2001 -
High School Diploma -
East Monona
Moorhead, IA05-1966
Skills
Customer engagement
Cross-selling products and services
Account management
Customer care
Accomplishments
49
- Ranked #49 in sales for 2016.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesperson
Nebraska Realty
01.2006 - Current
Mortgage Loan Originator
Home Town Mtg
01.2005 - 01.2006
No Degree - Elementary Education
Midwestern College
05.2001 -
Grocery Clerk
Albertsons Grocery Store
01.1990 - 01.2006
Bank Teller
First National Bank of Council Bluffs
06.1972 - 01.1977
High School Diploma -
East Monona