Janet shearer

• Helped address client complaints through timely corrective actions and appropriate referrals.
• Balanced deposits and credit card payments each day.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Facilitated communication between patients and various departments and staff.

• Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
• Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
• Entered patient information into payment system accurately for billing purposes.
• Scheduled and registered appointments using Booker scheduling programs.

• Operated multi-line telephone system to answer and direct high volume of calls.
• Entered and updated sensitive customer information during check-ins and room changes.
• Completed data entry and filing to keep records updated for easy retrieval.
• Collected [Type] payments, processed transactions and updated relevant records.

• Used data entry skills to accurately document and input statements.
• Encoded and canceled checks using bank machines.
• Audited and corrected billing and posting documents for accuracy.
• Kept vendor files accurate and up-to-date to expedite payment processing.

ASSISTING SELF PAY PATIENTS TO APPLY FOR PROGRAMS THEY MAY QUALIFY FOR OR FINACIAL ASSISTANCE AND PAYMENT ARRANGEMENT ECT