Janet Silva
Zapata,TX
Summary
Dynamic retail professional with extensive experience as Valero Store Manager, excelling in team leadership and customer service. Proven track record in optimizing inventory management and enhancing sales performance through strategic planning. Skilled in money handling and employ departmental goals while fostering a positive shopping environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Dollar
Zapata, TX
10.2023 - 10.2024
- Assisted in training new employees on operational procedures and company policies.
- Coordinated daily inventory management to ensure product availability and minimize shortages.
- Monitored sales performance metrics to identify trends and inform merchandising strategies.
- Implemented improvements in customer service processes, enhancing overall shopper experience.
- Conducted regular audits of merchandise presentation, ensuring compliance with corporate standards.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
Dollar General
Zapata, TX
08.2022 - 10.2023
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Managed inventory levels, optimizing stock availability while minimizing excess waste.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Store Manager
J.A. Pena Enterprises
Zapata, TX
01.2015 - 05.2022
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored new team members on customer service protocols and product knowledge.
- Managed inventory levels, optimizing stock availability while minimizing excess waste.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to maintain optimal staffing levels during peak hours.
- Coordinated visual merchandising efforts to align with brand guidelines and enhance store appeal.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Zapata High School
Zapata, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Sales reporting
- Negotiation
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
10.2023 - 10.2024
Manager
Dollar General
08.2022 - 10.2023
Store Manager
J.A. Pena Enterprises
01.2015 - 05.2022
High School Diploma -
Zapata High School