Summary
Overview
Work History
Education
Skills
Timeline
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Janet Sroka

Meriden,CT

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills developed at Ninety Nine Restaurants and Union Kitchen. Proven track record in enhancing guest relations and managing guests concerns or complaints. Experience in wine and beverage pairing, guiding guests to cater their unique tastes and preferences. Recognized for implementing service improvements that elevated team performance and increased customer satisfaction.

Overview

17
17
years of professional experience

Work History

Server

Union Kitchen
05.2021 - Current
  • Enhanced guest satisfaction through attentive customer service and personalized interactions.
  • Ensured timely food and beverage service with high-quality presentation.
  • Collaborated with team members during peak hours for efficient workflow in the dining area.
  • Managed multiple tables simultaneously while maintaining exceptional service standards.
  • Leveraged POS system for effective order processing and billing management.
  • Fostered warm relationships with returning customers to encourage repeat visits.
  • Resolved customer concerns promptly, contributing to a positive dining atmosphere.
  • Performed opening and closing tasks to prepare dining area for seamless operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Experience navigating tasting menus and wine pairings, ensuring the guest have an elevated dining experience.

Private Nanny

Kevin and Abbey Wheeler
01.2013 - Current
  • Supervised daily activities to ensure a safe, nurturing environment for children.
  • Developed engaging educational activities to enhance cognitive and social skills.
  • Coordinated schedules and transportation for extracurricular activities and appointments.
  • Communicated effectively with parents about children's progress and behavioral concerns.
  • Prepared nutritious meals tailored to dietary restrictions and preferences.
  • Implemented routines that fostered independence and responsibility among children.
  • Adapted childcare strategies according to individual needs and developmental stages.
  • Maintained detailed logs of daily activities, milestones, and health concerns.

Server Assistant

Maggie Mcflys
05.2019 - 05.2021
  • Assisted with food and beverage service, ensuring timely delivery to guests.
  • Collaborated with servers to maintain cleanliness and organization of dining area.
  • Supported inventory management by restocking supplies and monitoring usage levels.
  • Communicated effectively with kitchen staff to facilitate smooth order processing.
  • Trained new staff on operational procedures and best practices for guest interaction.
  • Maintained high standards of customer service by addressing guest inquiries promptly.
  • Implemented efficient workflow strategies to enhance overall service performance.
  • Monitored dining area for guest satisfaction, proactively addressing potential issues.

Server and Management

Ninety Nine Restaurants
05.2008 - 05.2019
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Facilitated guest interactions to enhance dining experience and encourage repeat business.
  • Trained new servers on restaurant procedures, menu items, and effective customer engagement techniques.
  • Implemented service efficiency improvements, resulting in enhanced team performance.
  • Managed multiple tables simultaneously while maintaining high service quality.
  • Addressed customer complaints professionally, ensuring swift resolutions and positive relationships.
  • Maintained clean and organized dining areas, following health and safety protocols.

Education

Social Work

Southern Connecticut State University
New Haven, CT

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest relations

Timeline

Server

Union Kitchen
05.2021 - Current

Server Assistant

Maggie Mcflys
05.2019 - 05.2021

Private Nanny

Kevin and Abbey Wheeler
01.2013 - Current

Server and Management

Ninety Nine Restaurants
05.2008 - 05.2019

Social Work

Southern Connecticut State University

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Janet Sroka