Janet Tafoya
Glendale,AZ
Summary
Visionary Lead Repair Technician effective in high-volume, customer-centric environments. Maintains customer service standards with goal-oriented approach and knowledgeable leadership. Promotes collaborative culture with empowered employees well-versed in customer care protocols and internal company databases.
Overview
4
4
years of professional experience
Work History
Lead Repair Technician
Best Buy
Glendale
05.2024 - Current
- Restored function and completed field repairs using good assessment, troubleshooting and diagnostics abilities
- Maintained accurate records of repairs, inventory, and warranty claims
- Communicated with customers about their device issues and provided solutions accordingly.
Specialist Consultant
Apple
Glendale
11.2022 - 05.2024
- Developed and managed relationships with key clients and partners to drive growth
- Collected, arranged, and input information into database system
- Performed troubleshooting and root cause analysis to resolve complex technical issues efficiently.
Lead Beauty Artist
Morphe
Glendale
04.2022 - 01.2023
- Drove customer engagement and revenue development with well-planned and executed store events
- Supervised and guided employees to reach company objectives while covering daily business requirements
- Created unique and inspired looks and content for social media platforms, increasing engagement, referrals, and brand exposure.
Shift Leader
Starbucks
Glendale
01.2021 - 02.2023
- Fostered positive work environment through team-building activities and motivational techniques
- Completed over successful daily cash audits to correctly balance drawers at the end of each shift
- Responded to all customer concerns or issues promptly and professionally.
Education
High School Diploma -
Online Learning Acadamy
Glendale, AZ05.2020
Skills
- Bilingual
- Statistical Analysis
- Communications Strategies
- Leadership Experience
- Technical expertise
- System Troubleshooting
Timeline
Lead Repair Technician
Best Buy
05.2024 - Current
Specialist Consultant
Apple
11.2022 - 05.2024
Lead Beauty Artist
Morphe
04.2022 - 01.2023
Shift Leader
Starbucks
01.2021 - 02.2023
High School Diploma -
Online Learning Acadamy