Scheduled employee shifts to ensure optimal coverage during peak hours.
- Supervised crew members during busy shifts to ensure efficient operations.
- Led daily team operations, managing breaks and maintaining cleanliness.
- Trained new employees on service standards and food preparation protocols.
- Coached employees on customer interactions to enhance service quality.
- Assisted in resolving customer complaints to enhance satisfaction and service quality.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.