Janet L. Torres
Philadelphia,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Automotive Service Writer
Convenientech
Philadelphia, PA
09.2022 - Current
- Presented different repair options to customers to help each person make appropriate choices.
- Advised management members on customer issues or mechanical repair problems.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Gathered information through research and vendor inquiries to provide job estimates.
- Used Shop boss computer system to enter customer information, create service records, order parts and develop cost estimations.
- Responded to customer calls and emails to answer questions about products and services.
- 'Managed over 50 customer calls per day.
Cashier
Gennaro’s Pizza Shop
Philadelphia, PA
01.2018 - 08.2021
- Restock
- Track and send out orders
- Clean Store
- Organize
- Manager in training
- 'Managed over 50 customer calls per day
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Handled cash with high accuracy and took care to check bills for fraud
- Built relationships with customers to encourage repeat business
- Used POS system to enter orders, process payments, and issue receipts
- Learned duties for various positions and provided backup at key times
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
Summer Intern
Urban Hope Training Center
Philadelphia, PA
05.2015 - 09.2017
- Met daily in the morning with Staff for a meeting, participated in administrative tasks
- Responsible for maintaining a clean and safe environment at Urban hope
- Assisted with running children’s program throughout the week
- Participated in service trips
- Sorted and organized files, spreadsheets, and reports
- Participated in workshops and presentations related to projects to gain knowledge
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Opened, sorted and distributed incoming mail and packages
Customer Service
Five And Below
Philadelphia, PA
11.2018 - 06.2019
- Greet Customers
- Assist Customers
- Restock
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Developed customer service policies and procedures to meet and exceed industry service standards
- Managed timely and effective replacement of damaged or missing products
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Science - Psychology
Grace College And Seminary
Winona Lake, IN07.2023
Associate of Science - Psychology
Community College of Philadelphia
Philadelphia, PA05.2018
Skills
- Great problem-solving skills
- Team Player
- Excellent Customer Service
- Proficient in
- Microsoft Word, Excel, and PowerPoint
- Good Communication
- Microsoft Office
- POS Systems Operations
- Feedback Acceptance
- Sweeping and Mopping
- Cashier Oversight
- Restocking
Timeline
Automotive Service Writer
Convenientech
09.2022 - Current
Customer Service
Five And Below
11.2018 - 06.2019
Cashier
Gennaro’s Pizza Shop
01.2018 - 08.2021
Summer Intern
Urban Hope Training Center
05.2015 - 09.2017
Bachelor of Science - Psychology
Grace College And Seminary
Associate of Science - Psychology
Community College of Philadelphia