Janetlys Rodriguez
Dunwoody,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Crafty Services Assistant/Team Lead
Crafty Film Catering Services
01.2002 - 03.2022
- Planned and organized the film catering operation and events
- Provided food and beverages on a production set with excellent customer service
- Maintained positive working relationship with fellow staff members from the film production and management team
- Coordinated support to facilitate general office operations
- Made sure the equipment was functioning and the implementation of services was good for business
- Created a diverse culture within the organization and increased efficiency and productivity.
Preschool Teacher
Scholars Tech Day Care/ Preschool of Performing Arts and Technology
11.2021 - 03.2022
- Implemented a curriculum covering the many areas of child development, including both educational and behavioral skill sets
- Worked with students one-on-one or within groups, depending on the subject matter and my student needs
- Taught color, shapes, letters, and numbers recognition
- Provided the students with scheduled routines to give students structure and made sure to incorporate sufficient physical activity and rest
- Monitored students for any emotional or developmental warnings and notified their parents
- Reported on each child’s development, including their interests, routines, aptitudes, and overall progress.
Front Desk Receptionist/Customer Service
The Child and Family Wellness Center
09.2019 - 10.2021
- Responded to customer/client inquiries by telephone, e-mail, and in person
- Worked with clients to resolve complaints and provide information about the organization’s services
- Maintained a positive attitude, patience and professionalism when responding to the customer/clients
- Provided clear communication with problem solving skills
- Helped resolve complex problems and provided information to find solutions to meet the customer/client needs
- Completed and updated data into a computer system to monitor and save important information.
Customer Service Representative
Insight Global
07.2023 - Current
- Provided assistance to customers over the phone and helped schedule annual physical appointments.
Education
Bachelor of Arts and - Communication Present
Fisher College
Boston, MAConcentration - Communications
East Wake High School
Wendell, NCSkills
- Ability to type 50 wpm
- Spanish speaking advanced level
Timeline
Customer Service Representative
Insight Global
07.2023 - Current
Preschool Teacher
Scholars Tech Day Care/ Preschool of Performing Arts and Technology
11.2021 - 03.2022
Front Desk Receptionist/Customer Service
The Child and Family Wellness Center
09.2019 - 10.2021
Crafty Services Assistant/Team Lead
Crafty Film Catering Services
01.2002 - 03.2022
Bachelor of Arts and - Communication Present
Fisher College
Concentration - Communications
East Wake High School
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