Janett Sanchez
Lincoln Park,MI
Summary
Dedicated and motivated professional with three years of customer service experience, demonstrating a strong work ethic and reliability. Proven time management abilities ensure high levels of satisfaction for both internal and external customers. Expertise in cash handling and credit card payments aligns well with a bank teller role. A passion for training and development supports a commitment to fostering positive client relationships and enhancing operational efficiency through exceptional service delivery. Extensive experience in inventory management emphasizes the importance of maintaining accurate stock levels and efficient processes, underpinned by strong organizational skills and adaptability to changing demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inventory Clerk /Tag and Title Clerk
Taylor Chevrolet
Taylor, MI
04.2024 - Current
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Conducted regular audits to verify accuracy of inventory records and identify discrepancies.
- Implemented improved processes for receiving and storing goods, enhancing efficiency in warehouse operations.
- Collaborated with suppliers to facilitate timely deliveries and resolve issues related to shipments.
- Trained new staff on inventory management systems and best practices for stock handling.
- Processed vehicle title applications, ensuring compliance with state regulations and accuracy of information.
- Maintained detailed records of transactions, facilitating efficient retrieval and verification of title documents.
BDC Manager
Taylor Chevrolet
Taylor, MI
12.2022 - 04.2024
- Led BDC team to enhance customer engagement through targeted communication strategies.
- Implemented training programs to improve staff performance and product knowledge.
- Developed streamlined workflows, increasing operational efficiency across departments.
- Analyzed customer feedback to refine service delivery and enhance satisfaction levels.
- Collaborated with sales teams to optimize lead generation processes and conversion rates.
- Utilized CRM systems to track interactions, ensuring accurate data management and reporting.
- Mentored new hires, fostering a culture of continuous improvement and professional development.
BDC Representative
Taylor Chevrolet
Taylor, MI
05.2022 - 12.2022
- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Collaborated with sales team to support lead generation efforts through effective communication strategies.
- Coordinated appointment scheduling, optimizing service department workflow and efficiency.
- Developed follow-up strategies that improved customer retention and satisfaction rates.
- Trained new team members on CRM software and best practices for customer engagement.
Sales Associate
Schwartz Greenhouse and Garden Center
Romulus, MI
06.2016 - 08.2019
- Performed systematic closing of register at day’s end, verifying transaction accuracy and cash balance.
- Informed customers about ongoing promotions and delivered personalized product guidance to support informed purchasing decisions.
- Handled phone calls with professionalism, addressing customer needs and providing accurate information.
- Established and maintained collaborative relationships to enhance organizational synergy and stakeholder engagement.
- Oversaw inventory stocking, organization, and strategic rearrangement of merchandise to maintain an orderly retail environment.
Server
Mexican Town Restaurant
Detroit, MI
03.2016 - 04.2016
- Engaged with customers to provide exceptional service and support.
- Assisted colleagues with table management. Collaborated effectively within team environments.
- Recorded and managed food and beverage orders to ensure timely delivery and customer satisfaction.
- Managed bill handling and cash-out procedures, maintaining accuracy and timeliness in transactions.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
Internship
Kasperek USA Optical
Romulus, MI
09.2013 - 06.2015
- Streamlined inventory stocking and organization to enhance operational efficiency.
- Managed frame cleaning and labeling processes to maintain product integrity and readiness for distribution.
Internship
ST. John Providence Health System
Warren, MI
09.2012 - 06.2013
- Designed and implemented mom and baby charts to facilitate monitoring of developmental progress.
- Streamlined file and folder organization to enhance accessibility and efficiency.
- Participated in high school internship program, balancing professional development with school obligations.
Education
Henry Ford C. College - Business
Henry Ford C. College
Dearborn, MI06.2017
Diploma -
Western Int. H.S
Detroit, MI06.2016
Skills
- Microsoft office
- Picking and processing
- Shipping and receiving
- Cycle counting
- Customer support
- Documentation and reporting
- Records maintenance
Certification
Customer Service Certified
Languages
Bilingual (Spanish and English)
Timeline
Inventory Clerk /Tag and Title Clerk
Taylor Chevrolet
04.2024 - Current
BDC Manager
Taylor Chevrolet
12.2022 - 04.2024
BDC Representative
Taylor Chevrolet
05.2022 - 12.2022
Sales Associate
Schwartz Greenhouse and Garden Center
06.2016 - 08.2019
Server
Mexican Town Restaurant
03.2016 - 04.2016
Internship
Kasperek USA Optical
09.2013 - 06.2015
Internship
ST. John Providence Health System
09.2012 - 06.2013
Henry Ford C. College - Business
Henry Ford C. College
Diploma -
Western Int. H.S
Professional Development
- Southwest Economic Solutions Workforce Training Program, Detroit, MI, 2019-10-01, 2019-12-01, Bank Teller Training; Unidos in Banking for career preparation in the industry: Checks and cash handling, customer service, understanding counterfeit currency, compliance regulations, 10 key, safety and security, confidentiality and information protection.
- Professional Customer Service Certificate, International Business Training Association