Summary
Overview
Work History
Education
Skills
Timeline
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Janetta Harris

Newark,DE

Summary

Proven Receptionist Administrator and Customer service Associate, adept in client relations and appointment setting, significantly improved client satisfaction. Excelled in confidential information management and team leadership, ensuring efficient operations and positive work environments. Demonstrated exceptional problem-solving skills and teamwork, contributing to organizational success without exceeding a single numerical percentage.

Overview

8
8
years of professional experience

Work History

Receptionist Administrator

Dental Healthcare Associates
Aston, Pa
07.2022 - Current
  • Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Improved client satisfaction with timely and accurate information provision.

Scheduling Coordinator

Aspen Dental
03.2021 - 10.2022
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

    • Family Assessment Worker

    Department Of Education
    Raleigh, NC
    05.2016 - 08.2021
  • Evaluated family progress using evidence-based assessment tools to measure outcomes and inform service delivery adjustments as needed.
  • Assisted families in achieving their goals by connecting them with relevant community resources and support networks.
  • Maintained confidentiality of sensitive family information in accordance with organizational policies and applicable regulations.
  • Contributed to the program''s success by consistently meeting performance expectations and adhering to established protocols.

    • Education

    High School Diploma -

    Cornerstone Christian Academy
    Athens, GA

    Skills

    Reception Management

    File Organization

    Multi-line phone operation

    Appointment Setting

    Payment Collection

    Client Relations

    Scheduling appointments

    Confidential information management

    Guest Relations

    Policy Enforcement

    Customer Service

    Team Leadership

    Motivational Leadership

    Credit and collections

    Problem-Solving

    Teamwork and Collaboration

    Timeline

    Receptionist Administrator

    Dental Healthcare Associates
    07.2022 - Current

    Scheduling Coordinator

    Aspen Dental
    03.2021 - 10.2022

    Family Assessment Worker

    Department Of Education
    05.2016 - 08.2021

    High School Diploma -

    Cornerstone Christian Academy

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