Janette Alejandro
ProCare
Sanford ,FL
1
Language
9
years of professional experience
Before I started working as an Interpreter in 2015 working from home, I was a line leader at a Cheesecake Factory where I ran a packing line instructing other employees on what to do. Was an attendant at a Laundromat helping customers with their orders. After that I started working at a school cafeteria helping organize students meal. Then I started working at ProCare. These past few years I have been working to help people. It did not matter what position or job was involved helping others is what I like, helping others who can't communicate.
Work History
Customer Service Coordinator
8 Years 7 Months- Documented and analyzed customer feedback to identify trends and improve service quality.
- Resolved customers inquiries through phone, email, to ensure prompt service delivery.
- Collaborated with cross-functional teams to address complex customer issues effectively and efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Confirming Appointment Information
Confirm Appointments the day before
Same day Appointment verification
Appointment verification day after
Do and Connect Conference Calls
Conference call coordination
Interpret from English to Spanish / Spanish to English
Transportation and Translation coordination
Document customer interactions
Scan and attach legal documents
Call outcome updates
Languages
Spanish
Professional Working
Timeline
Customer Service Coordinator
ProCare
03.2018 - CurrentRead More
Seminole High School
High School Diploma
Read More