Janette Dejesus
Tampa,FL
Summary
Experienced and dynamic supervisor with a strong attention to detail and exceptional organizational skills. With 18 years of valuable experience in the customer service industry, possesses a diverse range of skills and knowledge that have been honed over the years. Energetic approach to supervising teams and ensuring efficient operations consistently yields positive results. Committed to delivering exceptional customer service and fostering a collaborative work environment that drives success.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Florida Orthopedic Institue
12.2018 - Current
- Managing three fast pace physical therapy offices
- Completed all tasks in compliance with company policies and procedures.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Scheduled office meetings and client appointments for staff teams.
- Received promotion to Team Lead.
- Collect payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Compiled information from files and research to satisfy information requests.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Creating spread sheets for clinic numbers
- Finding new ways to improve clinics.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Received promotion to Front Desk Supervisor
- Scheduled and assigned daily work and activities for team members.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules to meet operational needs.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Sales Representative
Finish Line
11.2019 - 12.2021
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Secretary
Consumer Justice Center
04.2015 - 01.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Created and updated records and files to maintain document compliance.
- Maintained daily report documents, memos and invoices.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Associate of Arts - General Arts
Hillsborough Community College
Tampa, FLHigh School Diploma -
Chamberlain High School
Tampa, FLSkills
- Bilingual
- Spreadsheet tracking
- Front Office Management
- Office Management
- Verbal and written communication
- Meeting Scheduling
- Sensitive information handling
- Word Processing
- Office supplies inventory management
- Problem-solving skills
- Listening Skills
- Work Prioritization
- Team Collaboration
- Conflict Management
- Oral and writing communication
- Issue handling
- Telephone Etiquette
- Performance Improvement
Timeline
Sales Representative
Finish Line
11.2019 - 12.2021
Front Desk Receptionist
Florida Orthopedic Institue
12.2018 - Current
Secretary
Consumer Justice Center
04.2015 - 01.2018
Associate of Arts - General Arts
Hillsborough Community College
High School Diploma -
Chamberlain High School
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