Janette Dorchincez
25385 De Waide Ave. Hemet,CA
Summary
Focused and diligent small business owner with over 6 years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
CSR
Check N Go
Riverside, California
02.2006 - 05.2008
- Meeting sales goals and quarterly bonuses at 97%.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
Office Manager
Computer Power Service
Riverside, California
08.2015 - 10.2021
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Data Aquisitionist
UPS
Riverside, CA
07.2020 - 02.2021
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer related issues quickly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Package Handler
Amazon
Moreno Valley, CA
09.2021 - 03.2022
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed and loaded packages into correct trucks.
Education
Business Management
Riverside City College
Riverside, CA 03.2022 - Current
Skills
Creative problem solving
Key holder experience
Money handling abilities
Account management
Administrative support
Recordkeeping strengths
Sales expertise
Complaint resolution
Report preparation
Timeline
Business Management
Riverside City College
03.2022 - Current
Package Handler
Amazon
09.2021 - 03.2022
Data Aquisitionist
UPS
07.2020 - 02.2021
Office Manager
Computer Power Service
08.2015 - 10.2021
CSR
Check N Go
02.2006 - 05.2008