Summary
Overview
Work History
Education
Skills
Timeline
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Lakeeta Keener

Lakeeta Keener

Summary

Hard working and dedicated psychology student. Very detail oriented and takes direction well. I've worked in customer service, data entry, call center supervisor, bartender, and labor. I'm capable of doing anything I put my mind to.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

CSR

Support Services Group
10.2024 - 05.2025
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.

DSP2

MSSLC
01.2024 - 07.2024
  • Assist Individuals with their daily routines such as feeding, bathing, and clothing
  • Help individuals with learning activities
  • Assist individuals with decision making
  • Help the individuals to become more independent

Correctional Officer

Limestone County Jail
10.2022 - 11.2023
  • Responsible for the supervision, care, custody, control and physical restraint, when necessary, of inmates
  • Enforce rules and keep order
  • Supervise the activities of inmates
  • Search for contraband items
  • Inspect facilities to ensure that they meet standards
  • Report in inmate conduct
  • Aid in rehabilitation and counseling of offenders

Bartender

The Falcon
01.2019 - 04.2022
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders and serve snacks and drinks
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Plan and present bar menu
  • Check customers' identification and confirm it meets legal drinking age
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations

DSP1

MSSLC
06.2018 - 11.2018
  • Assist Individuals with their daily routines such as feeding, bathing, and clothing.
  • Help individuals with learning activities
  • Assist individuals with decision making
  • Help the individuals to become more independent

Supervisor

Empereon
11.2017 - 04.2018
  • Oversee agents making sure they are assisting customers to the best of their ability.
  • Monitor phone calls
  • Be sure that CSR are following call flow
  • Oversee the number of sales made daily by each team member
  • Motivate the team to do better

Customer Service Representative

General Dynamics
08.2015 - 06.2017
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center 'scripts' when handling different topics of conversation
  • Identifying customers' needs clarify information, research every issue and providing solutions

Education

High school or equivalent -

Teague High School
Teague, Tx
06.2012

Skills

  • Call center
  • Customer service
  • Customer Support
  • Serving Experience
  • Bartending
  • Microsoft office
  • Excel
  • Powerpoint
  • Call center experience
  • Complaint handling
  • Complaint resolution
  • Creative problem solving
  • Calm demeanor
  • De-escalation techniques
  • Problem-solving

Timeline

CSR

Support Services Group
10.2024 - 05.2025

DSP2

MSSLC
01.2024 - 07.2024

Correctional Officer

Limestone County Jail
10.2022 - 11.2023

Bartender

The Falcon
01.2019 - 04.2022

DSP1

MSSLC
06.2018 - 11.2018

Supervisor

Empereon
11.2017 - 04.2018

Customer Service Representative

General Dynamics
08.2015 - 06.2017

High school or equivalent -

Teague High School

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Lakeeta Keener