Summary
Overview
Work History
Education
Skills
Certification
personal information
Timeline
Generic

CLAUDINE MANAKAS

Crown Point,IN

Summary

Dynamic and results-oriented professional with extensive experience in administrative and laboratory settings, notably at Bankers Financial Corp. Excelled in data entry and customer service, demonstrating proficiency in Excel and effective communication skills. Achieved significant improvements in operational efficiency and data management, leveraging a diverse skill set to meet and exceed employer expectations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

CSR

Methodist Hospitals
03.2025 - Current
  • Resolved customer inquiries and issues effectively through active listening and problem-solving techniques.
  • Managed multiple customer interactions simultaneously, ensuring timely responses and consistent service quality.
  • Coordinated with cross-functional teams to streamline operations and improve overall service efficiency.

Administrative Assistant

Bankers Financial Corp
02.2018 - 12.2024
  • Entering of employee demographics and taxing information for payroll processes
  • Managed day-to-day operations and met expected deadlines
  • Performed administrative duties such as data entry and communications with other departments
  • Served as a point of contact for payroll clerks

Document Retrieval Specialist

Bluestreak Docs
06.2017 - 01.2018
  • Data entry
  • Collection of information on mortgages and civil records
  • Reporting findings back to clients via databases

Physician Referral Representative

Conifer Health Solutions
12.2014 - 04.2017
  • Call center customer service
  • Data entry
  • Worked from home after my first 6 months of employment

Slide Processor/Support Services

PCL Alverno Medical Laboratories
09.2011 - 07.2014
  • Maintains slide instrument
  • Retrieves finished slides for client distribution
  • Enters patient demographics and ordering of patient testing

Bartender

Town Club Tavern
08.2008 - 08.2011
  • Mixologist
  • Customer service
  • Handling of monies and balancing cash drawers
  • Light food preparation and heavy lifting

Laboratory Assistant II

DCL Medical Laboratories
01.2006 - 08.2008
  • Prepares specimens by centrifuging, aliquoting, temperature storage, and retrieval
  • Verify patient demographics
  • Data entry of patient demographics
  • Triage of specimens for testing to various laboratories

Toxicology Laboratory Assistant

Witham Memorial Hospital
12.2005 - 01.2006
  • Perform preliminary urine testing on biological specimens for the presence of drugs and alcohols
  • Data entry
  • General maintenance of instrument and specimens

Education

Technical Certificate - Clinical Medical Assisting

Ivy Tech Community College
Lafayette, IN
12.2005

Skills

  • Data entry
  • Word
  • EPIC
  • Worklio
  • Aspect phone services
  • SoftLab
  • FOX
  • Legal document preparation
  • Laboratory Experience
  • Medical terminology
  • Meditech
  • Specimen collection
  • Cash handling
  • Operating systems
  • Order entry
  • Clerical experience
  • Excel
  • ECHO
  • EPIC
  • SoftPath
  • Call center
  • Customer service
  • Phlebotomy
  • Accessioning
  • Triage
  • Documentation review
  • Specimen processing
  • Communication skills
  • Windows

Certification

Driver's License, 2023-04-01, 2031-05-31

personal information

Work Permit: Authorized to work in the US for any employer

Timeline

CSR

Methodist Hospitals
03.2025 - Current

Administrative Assistant

Bankers Financial Corp
02.2018 - 12.2024

Document Retrieval Specialist

Bluestreak Docs
06.2017 - 01.2018

Physician Referral Representative

Conifer Health Solutions
12.2014 - 04.2017

Slide Processor/Support Services

PCL Alverno Medical Laboratories
09.2011 - 07.2014

Bartender

Town Club Tavern
08.2008 - 08.2011

Laboratory Assistant II

DCL Medical Laboratories
01.2006 - 08.2008

Toxicology Laboratory Assistant

Witham Memorial Hospital
12.2005 - 01.2006

Technical Certificate - Clinical Medical Assisting

Ivy Tech Community College

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