Schantale Ward
Chester,VA
Summary
Performance Driven Leadership Professional
Overview
19
19
years of professional experience
Work History
CSR
KOALAFI
11.2020 - Current
- Performs in Top 5 of Collections department Maintaining and exceeding monthly goals with over $50,000 collected each month
- Offer customers realistic solutions for overcoming and or resolving their debt
- Adept in embracing change within the organization
- Follows strict compliance guidelines while providing 100% customer satisfaction
- Highest CSAT (Customer service satisfaction survey's) month over month consistently
STORE MANAGER
TITLE MAX
08.2019 - 11.2020
- Maintain and increase store profitability
- Exceed performance standards and (KPIs)
- Identify business marketing strategies
- Manage office security, cash drawer, and bank deposits
- Track, analyze and train team members on varies performance reports
- Work efficiently in a rapidly changing and fast paced environment meeting individual and team performance standards
CUSTOMER SERVICE REPRESENTATIVE
AT&T
04.2019 - 07.2019
- Build solutions for customers
- Exceed key sales objectives
- Maintain thorough knowledge of product
- Network effectively increasing business
ASSISTANT STORE MANAGER
MATTRESS FIRM
09.2017 - 03.2019
- Assist the management team to ensure the store is properly merchandised and ready for business
- Opening and closing procedures, balance books and inventory management
- Ensure store meets company standards, policies, and safety regulations
- Effectively perform customer services and commission-based sales
- Establish and maintain relationships by networking to increase business
BARTENDER
JOES CRAB SHACK
04.2007 - 08.2017
- Prepare and serve food, alcoholic, and non- alcoholic drinks in accordance with standard recipes
- Balance the cash register at the start and close of each shift
- Monitor, order, restock, and inventory alcohol and bar supplies
- Comply with all health, safety and hygiene standards and policies
- Train new and existing wait staff, host, and bartenders
- Increased restaurant sales as Area Brand Ambassador
CASHIER
TOYS R US
01.2006 - 04.2007
- Operate and reconcile cash register
- Maintained clean and orderly checkout area
- Interact with customers
- Upsell toys and electronics to customers
Education
Early Childhood Education -
LIBERTY UNIVERSITY
01.2016
ARLINGTON HEIGHTS HIGH SCHOOL
01.2003
Skills
- Active Listening
- Adaptability
- Cash Handling
- Computer Proficienc
- Creative problem solving
- Critical Thinking
- Data Entry
- Initiative
- Inventory Management
- Problem Analysis
- Problem Solving
- Typing Proficiency
References
References available upon request.
Timeline
CSR
KOALAFI
11.2020 - Current
STORE MANAGER
TITLE MAX
08.2019 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
AT&T
04.2019 - 07.2019
ASSISTANT STORE MANAGER
MATTRESS FIRM
09.2017 - 03.2019
BARTENDER
JOES CRAB SHACK
04.2007 - 08.2017
CASHIER
TOYS R US
01.2006 - 04.2007
Early Childhood Education -
LIBERTY UNIVERSITY
ARLINGTON HEIGHTS HIGH SCHOOL