Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Janette Howell

Cabool,MO

Summary

Dynamic professional with extensive experience at JCPenney, excelling in employee supervision and performance improvement. Proven track record in training and coaching staff, enhancing operational efficiency. Adept at data entry and organizational skills, consistently achieving results that drive team success and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Bank Representative

Peoples Community Bank
Cabool, MO
05.2024 - Current
  • Answered incoming calls from customers to answer inquiries about products or services offered by the bank.
  • Conducted research into customer inquiries or disputes involving account activity or transaction history.
  • Provided customers with assistance in completing banking transactions, such as deposits and withdrawals.
  • Reconciled cash and checks against computer records at end of shift.

Office Manager/Merchandising Specialist

Town & Country Supermarket
Cabool, MO
06.2021 - 05.2024
  • Maintained a filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.

Department Supervisor/Key Holder

JCPenney
West Plains, MO
04.2010 - 05.2021
  • Monitored department operations to ensure productivity standards were met.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Provided coaching and mentoring support to team members.
  • Delegated tasks appropriate to individual employees to provide development opportunities.

Replenishment Manager/Sales Associate

JCPenney
Springfield, MO
04.2002 - 04.2010
  • Developed and implemented replenishment strategies for inventory control to maximize sales and profit.
  • Coordinated with internal departments to ensure proper implementation of replenishment policies.
  • Provided training for new staff members on operational procedures related to replenishment management.
  • Handled departmental scheduling to maintain proper staffing for shifts.

Paraprofessional

Cabool Schools
Cabool, MO
08.2001 - 05.2002
  • Provided guidance to students in the classroom setting.
  • Supervised small groups of students during instruction time.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Supported students throughout academic instruction and assignments.

Office Assistant

Western Dairy Transport
Cabool, MO
08.1999 - 07.2001
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Monitored office supply stock levels and placed timely orders for replenishment.

Education

Bachelor of Science - General Business/Management

Missouri State University
Springfield, MO
12.2022

High School Diploma -

Norwood High School
Norwood, MO
05.1997

Some College (No Degree) - General Studies

Missouri State University - West Plains
West Plains, MO

Skills

  • Customer Service
  • Performance Improvement
  • Data Entry
  • Employee Supervision
  • Staff Management
  • Scheduling
  • Organizational Skills
  • Training and Coaching

References

References available upon request.

References

References available upon request.

Timeline

Bank Representative

Peoples Community Bank
05.2024 - Current

Office Manager/Merchandising Specialist

Town & Country Supermarket
06.2021 - 05.2024

Department Supervisor/Key Holder

JCPenney
04.2010 - 05.2021

Replenishment Manager/Sales Associate

JCPenney
04.2002 - 04.2010

Paraprofessional

Cabool Schools
08.2001 - 05.2002

Office Assistant

Western Dairy Transport
08.1999 - 07.2001

Bachelor of Science - General Business/Management

Missouri State University

High School Diploma -

Norwood High School

Some College (No Degree) - General Studies

Missouri State University - West Plains

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