Janette Jenkins

• Analyzed market trends to identify cost-saving opportunities and enhance purchasing strategies.
• Collaborated with suppliers to negotiate favorable contract terms, improving overall supply chain efficiency.
• Streamlined inventory management procedures to optimize stock levels and reduce waste across departments.
• Managed procurement processes for diverse goods and services, ensuring compliance with county regulations.
• Developed training materials for new staff on procurement policies and best practices, enhancing team knowledge.
• Led cross-functional teams in evaluating vendor performance and implementing improvement plans based on feedback.
• Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
• Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
• Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
• Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
• Maintained complete documentation and records of all purchasing activities.
• Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Accepted and processed supply requests from staff, and placed orders per procedures.

• Process purchase requisitions, purchase orders, and internal service requests in County financial and asset management systems (including EAMS/ERP-based platforms), ensuring accuracy, completeness, and compliance with established procurement procedures.
• Review requisition documentation for correct funding, account codes, quantities, pricing, and contract references prior to submission for approval.
• Assist Purchasing Specialists and supervisors with spot market quotes, vendor pricing verification, and comparison of bids, ensuring best value and adherence to County guidelines.
• Coordinated with approved vendors and internal departments to resolve order discrepancies, delivery issues, backorders, substitutions, and invoice variances, ensuring timely fulfillment of procurement needs.
• Maintain and update procurement records, vendor files, purchase logs, and supporting documentation to ensure audit readiness and transparency.
• Monitor order status from requisition through receipt, assisting with receiving confirmations, invoice matching, and resolution of payment issues.
• Supported contract utilization tracking by verifying purchases against correct contract, term, and authorized scope, contributing to more effective resource management.
• Respond to internal customer inquiries regarding procurement status, ordering procedures, pricing, and product availability, providing timely and professional customer service.
• Ensured compliance with Miami-Dade County Implementing Orders, internal control standards, and audit requirements, escalating discrepancies.
• Tax Collector | Miami Dade County, Miami, Florida

· Performed physical inventory counts and reconciled discrepancies with internal records.

· Analyzed existing inventory control procedures for potential areas of improvement.

· Managed the disposal of excess or obsolete products as necessary.

· Researched discrepancies between physical count versus system generated report values.

· The accountability of county owned tangible personal property in a centralized property control activity.

· Communication both internally and with customers and external referencing auction deals.

· Assist with collecting and storing customers' personal information.

· Assist with researching vehicle titles and possessing a bill of sale for customers.

· Provided support to staff members by locating requested information quickly and accurately.

· Scanned paper documents into digital format for storage in a secure file repository.

· Performed data entry into internal database systems as needed.

· Showed proficiency in preparing detailed documents outlining the amount due from each taxpayer along with any penalties associated with late payments.

· Maintained accurate records of all transactions related to tax collection, ensuring compliance and accountability.

· Exhibited proficiency in using computerized systems for managing taxpayer accounts and records.

· Proven track record of successfully collecting delinquent taxes without resorting to legal action.

· Competent in resolving collection issues through negotiation with taxpayers regarding payment plans or other arrangements.

· Provided customer service by addressing taxpayers' questions on filing requirements and payment options, enhancing taxpayer understanding and compliance.

· Demonstrated ability to accurately collect and record taxes from individuals and businesses.

· Proficient in providing customer service by answering taxpayers' questions on filing requirements and payment options.

· Collected and recorded taxes from individuals and businesses, contributing to overall revenue collection efforts.

· Able to efficiently manage multiple tasks simultaneously while ensuring accuracy and timeliness of tax collections.

· Possessed strong communication skills when dealing with difficult taxpayers or those who owe large amounts of back taxes.

· Displayed adeptness in utilizing various software programs for tracking payments, generating invoices, creating spreadsheets.

· Input tax return data into computerized systems for efficient processing.

· Responded to taxpayer inquiries and guided them through tax form completion.

· Verified accuracy of tax forms by checking names, identification numbers, and calculations against supporting documents.

• Set up user accounts according to established guidelines ensuring proper access rights were granted based on job responsibilities.
• Analyzed business requirements, proposing changes when necessary to improve efficiency.
• Coordinated with internal teams, including network administrators, application developers, and database administrators, to troubleshoot complex technical issues.
• Monitored system performance, proactively identifying potential issues before they became problems.
• Managed Service Desk team of 10 technicians, conducted performance reviews and provided feedback.
• Ensured compliance with company policies regarding security protocols.
• Designed knowledgebase articles containing step-by-step instructions for common inquiries received at the Service Desk.
• Supervised staff while providing guidance and mentorship.
• Developed training plans and procedures for new hires to ensure a smooth transition into their roles.
• Created reports on daily operations and performance metrics, facilitating data-driven decision-making.
• Documented all incoming inquiries utilizing a trouble ticketing system to track progress from start to finish.
• Provided 24 and 7 coverage of Service Desk activities during times of high call volume.
• Conducted regular meetings with staff members in order discuss current trends and identify areas for improvement.
• Utilized ITIL framework to develop service management processes that improved customer satisfaction scores by 20%.
• Collaborated with other departments in order to resolve escalated tickets quickly and efficiently.
• Established criteria for evaluating customer service levels and monitored technician's adherence thereto.
• Assisted in designing and implementing helpdesk systems for multiple offices nationwide, enhancing support consistency.
• Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
• Ensured accurate handling of cash and card transactions during customer purchases.
• Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
• Interacted kindly with guests, offering assistance and support.

• Analyzed inventory data to identify trends and potential improvements.
• Analyzed inventory data to identify trends, informing strategic decisions for inventory optimization.
• Supported physical inventory processes during end-of-year audits.
• Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins.
• Organized and maintained inventory records, enhancing accuracy of data entry and stock levels.
• Investigated any reported discrepancies or issues related to inventory control.
• Created detailed reports on inventory management activities, facilitating informed decision-making.
• Oversaw purchasing contracts for inventory procurement assisted awarded vendors inquires.
• Ensured compliance with all safety regulations in the workplace.
• Arranged stock and materials for easy access by inventorying by size, weight and shape.
• Managed purchasing contracts assisted awarded vendors inquires.

• Supervised a team of Security Officers in their daily duties.
• Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
• Maintained comprehensive records of security-related incidents and activities to support effective reporting and analysis.
• Conducted regular inspections of premises to identify any potential security risks or weaknesses in policies, procedures and physical security measures.
• Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
• Provided direction to staff on proper execution of safety protocols.
• Investigated suspicious activities or persons entering company premises.
• Monitored and maintained scheduled security checks to optimize safety.
• Created detailed incident reports following each incident.
• Ensured compliance with applicable laws, regulations, standards and guidelines relating to security operations.
• Conducted regular drills and training sessions, enhancing overall security awareness among staff.
• Worked closely and established a working relationship with law enforcement agency personnel.
• Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities.
• Participated in risk assessment exercises to ensure that appropriate levels of protection are provided at all times.
• Trained personnel on the appropriate use of force in responding to threats or disturbances.
• Implemented security tools and equipment to comply with safety and fire requirements.
• Coordinated with other departments to ensure the safety and security of the facility.
• Supported recruitment efforts by helping to screen potential security officer candidates., interviews and hiring of new security officers.
• Assessed current security practices within the organization and identified areas for improvement.
• Leveraged knowledge of security devices to enhance safety protocols. a variety of security and safety devices and controls.
• Monitored crowd behavior to maintain or restore control throughout venue.
• Administered facility security program and implemented security procedures and guidelines.
• Developed and maintained relationships with local law enforcement and emergency services.
• Developed strategies to improve overall safety performance across the organization.
• Reviewed reports from surveillance teams to determine if further investigation is necessary.
• Collaborated closely with Human Resources department on employee screening processes.
• Oversaw budgets for security operations and procured necessary equipment and supplies.
• Trained subordinate security professionals in security rules and procedures.
• Wrote and reviewed security-related documents, such as incident reports, proposals and tactical and strategic initiatives.

• Maintained professionalism while resolving difficult customer interactions to foster positive experiences.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Resolved customer complaints promptly and efficiently.
• Developed strong customer relationships and loyalty through effective communication.
• Maintained a high level of professionalism when dealing with difficult customers.
• Cultivated customer relationships and loyalty through proactive communication and personalized service.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Contributed to team meetings by sharing innovative ideas to enhance overall quality of customer service.

• Delivered exceptional customer service during high-volume, fast-paced operations, enhancing customer satisfaction.
• Executed store opening and closing tasks.
• Built positive relationships with customers by providing friendly and helpful service.
• Delivered customer service by greeting customers and answering any store inquiries.
• Received payment by cash, check, credit cards, vouchers or automatic debits.
• Provided comprehensive assistance while processing payments, helping customers locate items and addressing inquiries to improve overall shopping experience.
• Maintained accurate records of transactions using the point-of-sale system.
• Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register.
• Performed store opening and closing duties as required.
• Performed daily opening and closing duties such as counting out cash drawers and verifying amounts against sales receipts.
• Guided new cashiers in cash register operations and payment processing, fostering team competency and efficiency.
• Counted cash drawers to verify that all cash transactions were properly recorded. at the beginning of shifts to verify correct amounts.

• Operated cash register and accurately processed payments, returns, and exchanges.
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
• Provided friendly and efficient customer service, enhancing customer satisfaction and loyalty.
• Maintained organized display areas by restocking shelves.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Utilized problem solving skills to effectively handle difficult situations.
• Resolved customer complaints and inquiries promptly, contributing to a positive shopping experience.
• Used POS system to complete purchases for customers.
• Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
• Helped restock shelves when necessary to maintain an organized display area.
• Enforced store safety and cleanliness standards, reducing hazards.
• Assisted customers with locating items throughout the store when needed.
• Verified accuracy of transactions by reconciling daily sales reports, ensuring financial accountability.
• Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.
• Ensured customer satisfaction by efficiently managing payments, returns, and exchanges during sales.