Janette Kaufman
Parrish
Summary
Highly organized front desk professional with experience in managing high-volume phone traffic and coordinating communication between residents and staff. Known for calm demeanor and excellent phone etiquette, contributing to positive visitor experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Receptionist
Lake Pointe Landing Retirement Community
Hendersonville, NC
07.2020 - 06.2026
- Coordinated communication between residents, families, and staff to enhance service delivery.
- Logged and routed maintenance requests or resident complaints to the appropriate department heads.
- Warmly greeted residents, families, and vendors as they enter the community, offering a welcoming and compassionate environment.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and visitors.
- Maintained a clean and welcoming reception area, contributing to positive first impression for visitors.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Maintained a strict sign-in and sign-out log for visitors, and care staff to ensure facility security.
- Answered, screened, and routed heavy multi-line phone traffic, taking messages and providing general information about the community’s services.
- Supported office efficiency by performing clerical tasks such as photocopying, scanning, and faxing documents.
- Ordered and maintained front desk office supplies and coordinated with outside vendors.
- Sorted, logged, and distributed incoming mail, packages, and newspapers for both residents and staff.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Scheduled and confirmed doctor's appointments for residents.
- Monitored residents call pendents to assure prompt assistance.
- Helped residents with requests such as arranging transportation, reserving common spaces, or signing up for facility activities.
Front Desk Receptionist/Concierge
Oakmonte Village of Davie
Davie, FL
07.2017 - 12.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained a clean and organized front office area to create a professional and welcoming environment for visitors and residents.
- Enhanced security by monitoring visitor access according to company protocols.
- Scheduled and confirmed doctor appointments for residents.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Monitored security cameras ensuring the safety of residents and staff.
- Monitored residents emergency pendants to ensure prompt response time.
- Maintained confidentiality of sensitive information.
- Provided support to other departments by maintaining files, assist in filing, typing labels, and other office tasks as requested.
- Delivered customer service to residents and guests, ensuring satisfaction and fostering positive relationships.
Office Assistant
ULE Group
Miami, FL
02.2013 - 05.2017
- Oversaw inventory ensuring availability of office supplies and equipment.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
- Managed incoming correspondence, ensuring prompt and accurate delivery of information.
- Answered telephone calls, as well as screened and forwarded calls.
- Managed incoming and outgoing mail and packages.
Education
High School Diploma -
South Miami Senior High
Miami, FLSkills
- Organization skills
- Time management
- Appointment scheduling
- Verbal and written communication
- Multi-line telephone operation
- Clerical support
- Security awareness
- Phone etiquette
- Calm demeanor
- Multitasking and prioritization
- Positive and professional
- Office supply management
Timeline
Receptionist
Lake Pointe Landing Retirement Community
07.2020 - 06.2026
Front Desk Receptionist/Concierge
Oakmonte Village of Davie
07.2017 - 12.2019
Office Assistant
ULE Group
02.2013 - 05.2017
High School Diploma -
South Miami Senior High