Janette McGhee
Smithfield,NC
Summary
Accomplished Medical Appointment Scheduler and Patient Care Coordinator with a proven track record at UNC Johnston Health and Northwell Health System. Excelled in insurance verification and delivering exceptional customer service, significantly enhancing patient satisfaction. Skilled in calendar management and maintaining patient confidentiality, adept at improving operational efficiency. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
27
27
years of professional experience
Work History
Medical Appointment Scheduler
UNC Johnston Health
09.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Followed up with patients to reschedule missed appointments.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Patient Care Coordinator
Northwell Health System
10.1997 - 10.2021
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Applied Science - Sonogram Tech
Johnston Community College
Smithfield, NC05-2026
Skills
- Insurance Verification
- Calendar Management
- Strong Organization
- Follow-up skills
- Appointment Scheduling
- Patient confidentiality
- Data entry proficiency
Timeline
Medical Appointment Scheduler
UNC Johnston Health
09.2022 - Current
Patient Care Coordinator
Northwell Health System
10.1997 - 10.2021
Associate of Applied Science - Sonogram Tech
Johnston Community College
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