Summary
Overview
Work History
Education
Skills
Timeline
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Janette Viruet

Red Bank,New Jersey

Summary

  • Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales.
  • Teller with assistant head teller experience bringing over 12 years in retail and phone sales. Strong organizational, problem resolution and follow-up skills.
  • Reliable and experienced.
  • Skilled teller consistently exceeds revenue goals. leadership skills with excellent track record in managing professional register operations.
  • Hard-working and diligent team player with strong mathematical and customer service skills.

Overview

16
16
years of professional experience

Work History

Universal Operation Specialist

Columbia Bank
Marlboro, NJ
05.2021 - Current
  • Assisted in the development of operational policies and procedures to ensure compliance with regulatory requirements.
  • Conducted research on industry trends and best practices, providing recommendations for process improvement.
  • Developed and maintained operations management systems to track progress and facilitate decision-making.
  • Monitored customer service performance metrics, identifying areas of improvement and implementing corrective action plans.
  • Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.

Public Helper

Self Employed Web
Red Bank, NJ
09.2012 - Current
  • Notarized documents
  • Translate documents
  • Help people with school registration forms
  • Help people with charity care paperwork
  • Help people register kids for school
  • Help make appointments at DMV
  • I do a lot of work with the Hispanic community, letting them know what’s happening in town translating for them helping them file or sign whatever paperwork they need help with.
  • Translate Birth certificate, passports, drivers license.

Mentor, At-Risk Youth

Jersey innovative Services
Monmouth County, NJ
07.2019 - 05.2022
  • Bilingual youth mentor ages 12-18
  • Involved with recreational, social, and vocational
  • Support parents and community resources Collaborated with counselors and parents to report youth behavior and progress.
  • Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of ages between 12-18
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
  • Provide interview Advice and preparation for job interviews.

Teller

Fulton Financial Corp
Lancaster, PA
04.2018 - 01.2019
  • At The Columbia Bank which is now converted to Fulton bank my position was teller
  • Set up new and regularly serviced existing accounts to bring in maximum revenue
  • Helped customers open and close accounts
  • Counted over $100,000 in daily funds with manual and machine-assisted methods
  • Increased quarterly sales by 101%
  • Verified amounts and integrity of every check or funds transfer
  • Delivered prompt, accurate and excellent customer service

Teller

Investors Bank
Red Bank, NJ
11.2016 - 04.2017
  • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
  • Responded to all customer inquiries in a timely manner.

  • Balanced daily cash deposits and vault inventory with zero error rate

Assistant Head Teller

TD Bank
Tinton Falls, NJ
09.2013 - 11.2016
  • Opened new customer accounts, including checking, savings
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Processed cash withdrawals
  • Trained employees on cash drawer operations
  • Researched and resolved customer issues on personal savings, checking accounts
  • Examined checks for identification and endorsement
  • Supplied tellers with coin and currency as needed
  • Maintained confidentiality of bank records and client information
  • Balanced bank’s vault with over $ 200,000 in it daily
  • Performed currency transaction reports for foreign currency
  • Kept teller window areas clean, organized and fully stocked

Bookkeeping Assistant

Consuelos Travel
Lakewood, NJ
08.2008 - 11.2011
  • Processed incoming payments , confirming information to maintain 100% accuracy.
  • Maintained detailed and accurate ledgers and legal documents to accurately communicate payment needs to clients.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
  • Suggested key operational changes to improve performance by extracting financial data from various reporting systems.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Tracked income and expenses for business using multiple programs.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Scheduled appointments for taxes, while letting customers know hat documents to bring.
  • Send money transfers internationality, never had a difference.
  • Helped pay customers bills like electric gas water and more.

Education

High School Diploma -

Red Bank Regional High School
2007

Brookdale Community College
2009

Skills

  • Exceptional customer service
  • Bilingual I am fluent in Spanish
  • Sales expertise
  • Strong sense of banking ethics
  • Cash dispenser operation
  • Currency and coin counter
  • Safe and vault operation
  • Reliable
  • Excellent communication skills
  • Friendly
  • Energetic
  • Approachable
  • Team player
  • Organized

Timeline

Universal Operation Specialist

Columbia Bank
05.2021 - Current

Mentor, At-Risk Youth

Jersey innovative Services
07.2019 - 05.2022

Teller

Fulton Financial Corp
04.2018 - 01.2019

Teller

Investors Bank
11.2016 - 04.2017

Assistant Head Teller

TD Bank
09.2013 - 11.2016

Public Helper

Self Employed Web
09.2012 - Current

Bookkeeping Assistant

Consuelos Travel
08.2008 - 11.2011

High School Diploma -

Red Bank Regional High School

Brookdale Community College

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Janette Viruet