Janey Smitherman

Publix Pharmacy

07.2021 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Communicated directly with doctors offices via telephone, fax and email.
Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Coordinated filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Liaised with other pharmacies to eliminate issues related to product expiration.