Jani Brown
Fleming Island ,FL
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Bath & Body Works, adept in complaint resolution and maintaining professionalism under pressure. Skilled in Microsoft Excel and call center operations, demonstrated by effectively mentoring new hires and increasing customer satisfaction. Achieved a notable improvement in repeat business through empathetic engagement and expert product knowledge.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bath & Body Works
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Aviation Ordnanceman
United States Navy, NAS
08.2019 - Current
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Maximized aircraft availability through proficient troubleshooting and repair of complex weapon systems malfunctions during flight operations.
- Supported successful flight operations by assembling, loading, arming, and securing aircraft munitions according to established procedures.
Cashier
McDonald's
02.2019 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Captain D's
06.2017 - 07.2018
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05-2019
Skills
- Complaint resolution
- Customer satisfaction measurement
- Product and service solutions
- Sales expertise
- High-energy attitude
- Customer consulting
Languages
English
Full Professional
Timeline
Customer Service Representative
Bath & Body Works
05.2024 - Current
Aviation Ordnanceman
United States Navy, NAS
08.2019 - Current
Cashier
McDonald's
02.2019 - 04.2019
Cashier
Captain D's
06.2017 - 07.2018
High School Diploma -
Dougherty Comprehensive High School