Jani Fowler
Nashville,TN
Summary
Detail-oriented healthcare professional with experience in medical imaging, patient scheduling, insurance verification, and front desk operations. Strong background in high-volume healthcare settings with proven ability to coordinate patient care efficiently and accurately. Currently completing prerequisites for Diagnostic Medical Sonography while seeking continued growth in a medical office or imaging support role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Specialist – Imaging
Vanderbilt Imaging
Nashville, TN
10.2024 - Current
- Schedule imaging appointments (ultrasound, MRI, CT, X-ray)
- Verify insurance eligibility and obtain prior authorizations
- Check patients in/out and update demographic information
- Provide preparation instructions and appointment guidance
- Coordinate with technologists, radiologists, and providers
- Maintain accurate documentation in EPIC/ESTAR
- Support high patient volume in fast-paced clinical environment
Surgery Scheduler
David Dyer, M.D.
Nashville, TN
06.2023 - 09.2024
- Coordinated surgical procedures and patient appointments
- Verified insurance coverage and secured pre-authorizations
- Communicated pre-op and post-op instructions
- Collected vitals including height, weight, and BMI
- Maintained detailed patient records
Patient Service Specialist
Vanderbilt University Medical Center
Nashville, TN
06.2022 - 06.2023
- Checked in patients for walk-in clinic
- Scheduled PCP and specialty appointments
- Worked within EPIC/ESTAR system
- Coordinated labs and provider visits
- Delivered high-quality patient service
Call Center Representative (Remote)
Postmates
Nashville, TN
04.2019 - 01.2022
- Assisted customers via phone, chat, and email
- Documented interactions using Excel and Zendesk
- Resolved issues efficiently in high-volume environment
Education
High School Diploma -
Nashville Big Picture High School
Nashville, TN05-2017
Skills
- Medical imaging scheduling
- Insurance verification & prior authorizations
- EPIC / ESTAR
- Patient intake & documentation
- Medical front desk operations
- Customer service (8 years)
- Data entry & multitasking
- Microsoft Office / Google Docs
- Zendesk
Certification
- TABC Certified
- Food Handler Certification
Timeline
Patient Service Specialist – Imaging
Vanderbilt Imaging
10.2024 - Current
Surgery Scheduler
David Dyer, M.D.
06.2023 - 09.2024
Patient Service Specialist
Vanderbilt University Medical Center
06.2022 - 06.2023
Call Center Representative (Remote)
Postmates
04.2019 - 01.2022
High School Diploma -
Nashville Big Picture High School