SULEIMAN OMARI
Omaha,Nebraska
Summary
Regional field service engineer specializing in installation, diagnostics, and support for imaging equipment; delivers reliable service through strong troubleshooting and preventive maintenance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Imaging Service Engineer III
Renovo Solutions
Houston, Texas
02.2026 - Current
- Inspected medical equipment across Renovo Solutions hospital Multivendor service sites, ensuring compliance with safety standards.
- Troubleshot device failures using standard diagnostic tools and procedures, restoring equipment functionality and minimizing downtime.
- Repaired biomedical systems following Renovo Solutions maintenance protocols.
- Resolved customer service requests within established timeframe, enhancing customer satisfaction and service reliability.
- Responded quickly to emergency calls from customers regarding technical issues.
Imaging Specialist
MedSource
Little Rock, Arkansas
08.2025 - 02.2026
- Provided imaging specialist and service support for Common Spirit sites during contract assignment with Medsource, ensuring continuity of imaging services.
- Reviewed image quality for completeness, clarity, and clinical readiness.
- Streamlined PACS image routing, retrieval, and secure archiving workflows to enhance operational efficiency.
- Coordinated with vendors to order parts, supplies, and service requests, and ensured timely maintenance of imaging systems.
- Added newly acquired hardware to existing IT infrastructure following established protocols.
Regional Field Service Engineer
Philips Healthcare
Omaha, NE
05.2023 - 08.2025
- Provided field service support for advanced diagnostic imaging systems, including MRI and Volcano modalities.
- Installed Philips Healthcare imaging systems at hospital and clinic sites.
- Performed preventive maintenance on diagnostic equipment and related peripherals.
- Analyzed and diagnosed faults in systems using Philip service software and technical manuals.
- Kept clear communication among hospital facilities, Philips project managers, third-party providers, and vendors to support smooth installations and maintenance.
- Managed customer feedback process, promptly resolving client concerns to enhance service quality and boost customer satisfaction.
- Collaborated with Philips headquarters and factory teams in the Netherlands and North America to align priorities and update upper management on project progress.
- Completed extensive training across multiple Philips modalities, supporting technical skill and customer confidence.
- Facilitated training sessions across multiple Philips modalities to foster technical excellence and build customer trust.
Medical Equipment Installer
GMED Logistic
Chicago, IL
04.2021 - 05.2023
- Successfully completed installation of over 25 Philips MRI systems and multiple Siemens MRI systems across various hospital facilities.
- Conducted system rigging, shimming, calibration, and startup procedures to enhance imaging performance and reliability.
- Liaised between hospital staff, OEM project managers, and third-party contractors to facilitate project timelines and uphold quality standards.
Security and Alarm System Technician & Supervisor
US Electronics
Houston, TX
09.2016 - 03.2021
- Supervised alarm system installations for residential and commercial clients, managing customer access codes and resolving user issues to enhance client satisfaction.
- Coordinated on-site support with third-party vendors and contractors to ensure timely and effective service delivery, improving project execution.
- Maintained regular communication with company leadership and technical teams in headquarters to facilitate collaboration and align project goals.
Sales and Service Engineer
Intermed Jo
Amman
06.2013 - 03.2016
- Installed and serviced Hamilton ventilators, delivering technical support that enhanced operational readiness for hospitals and clinical teams.
- Delivered hands-on maintenance and troubleshooting for dialysis units, radiology systems, and patient monitoring equipment.
- Participated in regional and nationwide Penlon (UK) projects, coordinating anesthetic machine installations across multiple Middle Eastern countries to ensure timely project completion.
- Conducted staff training on proper operation and safety standards, improving staff confidence and compliance for clinical teams.
- Built long-term customer relationships by providing dependable service and follow-up support.
Education
B.Sc. - Biomedical Engineering: Bioinformatics
Yarmouk University
Irbid, Jordan07-2013
Skills
- Imaging installation support
- Vendor management
- Interdepartmental communication
- Project management and teamwork
- Customer and vendor relations
- Preventive maintenance
- Global communication
- Team supervision and technical leadership
- Imaging system diagnostics
- PACS workflow management
- Medical device setup
- Imaging system installation
Certification
- MR Service Essentials (Philips).
- 7700, 5300, BlueSeal MRIs (Philips).
- Certified Prima 400, AV-S, A200SP Anesthesia Systems (Penlon UK).
- Hamilton C1, C2, C3, G5/S1 Ventilators (Hamilton Switzerland).
LANGUAGES
English Native or Bilingual, Arabic Native or Bilingual
Timeline
Imaging Service Engineer III
Renovo Solutions
02.2026 - Current
Imaging Specialist
MedSource
08.2025 - 02.2026
Regional Field Service Engineer
Philips Healthcare
05.2023 - 08.2025
Medical Equipment Installer
GMED Logistic
04.2021 - 05.2023
Security and Alarm System Technician & Supervisor
US Electronics
09.2016 - 03.2021
Sales and Service Engineer
Intermed Jo
06.2013 - 03.2016
B.Sc. - Biomedical Engineering: Bioinformatics
Yarmouk University