JANI VAN ROOYEN
Mossel Bay
Summary
Dedicated hospitality professional with a strong focus on delivering exceptional customer service in high-paced environments. Demonstrates adaptability and attention to detail while managing multiple tables efficiently. Committed to fostering collaborative teamwork and enhancing guest experiences through effective communication.
Overview
5
5
years of professional experience
Work History
Server
Oakmont Country Club
Pittsburgh
05.2026 - Current
- Provided exceptional customer service in a high-end dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Managed special requests and dietary restrictions with attention to detail.
- Took orders from customers accurately and in a timely manner.
Server
Burlingame County Club
North Carolina
05.2025 - 10.2025
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed multiple tables efficiently during peak hours, prioritizing tasks to optimize workflow.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Resolved guest complaints promptly, enhancing overall customer experience through effective communication.
- Participated in regular team meetings to discuss service improvements and enhance operational efficiency.
Server
Boca Rio Golf Club
Florida
10.2024 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service by providing wine recommendations and pairing options.
- Trained new staff on wine knowledge, service standards, and operational procedures.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shop Assistant/Barista
The Merchant Coffee Shop
Mossel Bay
03.2023 - 10.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Operated point-of-sale system efficiently to process transactions and manage inventory.
- Assisted in training new staff, promoting adherence to operational standards and procedures.
- Monitored stock levels regularly, coordinating with suppliers to ensure product availability.
- Resolved customer inquiries and complaints promptly, fostering repeat business and loyalty.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Organized shelves to remove slow moving items and add new merchandise.
Server
St. Andrews Country club
Florida
10.2022 - 02.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Improved dining experience by providing prompt, attentive service to guests.
- Collaborated with kitchen staff to accurately convey orders and address special dietary needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization of dining areas in accordance with health standards.
Server
Hennie's Restaurant
Mossel Bay
11.2021 - 10.2022
Education
Barista -
Brothers Coffee
Mossel Bay, South Africa10-2024
Matric of High School diploma -
Curro Mossel Bay
Mossel Bay, South Africa12-2021
Skills
- Point of sale operation
- Exceptional customer service
- Creativity
- Time Management
- Strong work ethic
- Team collaboration
- Tableside etiquette
- Multitasking and organization
Languages
- English
- Afrikaans
Personal Information
- Date of Birth: 03/14/03
- Gender: Female
- Nationality: South African
Timeline
Server
Oakmont Country Club
05.2026 - Current
Server
Burlingame County Club
05.2025 - 10.2025
Server
Boca Rio Golf Club
10.2024 - 05.2025
Shop Assistant/Barista
The Merchant Coffee Shop
03.2023 - 10.2024
Server
St. Andrews Country club
10.2022 - 02.2023
Server
Hennie's Restaurant
11.2021 - 10.2022
Barista -
Brothers Coffee
Matric of High School diploma -
Curro Mossel Bay