Summary
Overview
Work History
Education
Skills
Timeline
Generic

JANIA FRANKLIN

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
Dallas, TX
02.2022 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Amazon
Dallas, TX
03.2021 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

High School Diploma -

John Horn High School
05-2021

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Entry
  • Positive and professional
  • Adaptive team player
  • Call Management
  • Active Listening

Timeline

Customer Service Representative

Walmart
02.2022 - 08.2024

Customer Service Representative

Amazon
03.2021 - 07.2024

High School Diploma -

John Horn High School
JANIA FRANKLIN