Janiah Ford
Richmond,TX
Summary
Energetically spearheaded front desk operations at Sylvia's Caring Companions Health Care Services, mastering appointment scheduling and mail coordination while elevating customer service standards. Demonstrated exceptional problem-solving abilities and communication skills, significantly enhancing office efficiency and client satisfaction. Excelled in administrative support, showcasing proficiency in office supply management and sensitive information handling.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Sylvias's Caring Companions Health Care Services
Bunkie, LA
05.2021 - 10.2024
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Bunkie Magnet High School
Bunkie, LA05-2022
Skills
- Appointment confirmation
- Mail coordination
- Mail distribution
- Departmental support
- Office supplies ordering
- Problem-solving skills
- Office supplies inventory management
- Filing and sorting
- Customer assistance and interaction
- Email and telephone decorum
- Call forwarding
- Verbal and written communication
- Sensitive information handling
- Scheduling
- Basic accounting
Timeline
Front Desk Receptionist
Sylvias's Caring Companions Health Care Services
05.2021 - 10.2024
High School Diploma -
Bunkie Magnet High School