Janiah McGhan
Customer Service Associate
Palmdale,CA
Summary
CAREER OBJECTIVE Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Roberson Trucking LLC
02.2022 - 01.2023
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Data Entry Specialist
OceanX
12.2020 - 08.2022
- Stored completed documents in assigned locations.
- Sorted data and proofed source documents for accuracy prior to entry.
- Performed general maintenance and repair.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Reviewed source documents to locate and enter data in specific data fields.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Sales Specialist
Blooming Flowers Child Care Center
01.2019 - 11.2020
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Crazy Apple Inc
02.2018 - 12.2018
- Documented, researched and resolved customer service issues.
- Handled customer inquiries, payments and service requests.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Associate of Science -
Antelope Valley College
Lancaster, CAAssociate of Science -
College of The Canyons
Valencia, CASkills
- Communicator
- Critical Thinking
- Troubleshooting
- Conflict Mediation
- Business Development
- Operational Efficiency
- Cultivating
- Time Management
- Microsoft Office
- Excel
- Administrative and Office Support
- Database Optimization
Accomplishments
Academic Presidential Award
Exemplary Behavior
Outstanding Attendance
Academical Excellence
Timeline
Customer Service Specialist
Roberson Trucking LLC
02.2022 - 01.2023
Data Entry Specialist
OceanX
12.2020 - 08.2022
Customer Service Sales Specialist
Blooming Flowers Child Care Center
01.2019 - 11.2020
Customer Service Representative
Crazy Apple Inc
02.2018 - 12.2018
Associate of Science -
Antelope Valley College
Associate of Science -
College of The Canyons
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