Janiah Smith
Michael Kors
Antioch,IL
4
years of professional experience
Dedicated professional skilled in fostering relationships and delivering personalized service in dynamic environments. Transitioning into the dental field to gain patient-care experience and enhance clinical and interpersonal skills. Committed to contributing positively to healthcare and aesthetics, with strong communication and attention to detail.
Work History
Sales Associate
2 Years 2 Months- Consistently exceeded monthly sales goals by 10% by effective upselling.
- Assisted an average of 50 customers daily, contributing to approximately $5,000 in weekly sales.
- Educated customers on product features, driving informed purchasing decisions.
- Collaborated with team members to achieve daily sales targets and objectives.
- Acquired in-depth knowledge of luxury products, features, and pricing to enhance customer experience.
- Trained new associates on operational procedures and best practices for customer engagement.
- Operated the Aptos ONE POS system
Cashier
1 Year 1 Month- Processed customer transactions efficiently using POS systems.
- De-escalated customer concerns, resolving issues to improve customer experience.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
Sales Associate
11 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed product displays to optimize visual merchandising and drive sales.
- Earned frequent Employee of the Month awardards for outstanding sales performance and work ethic.
- Gained knowledge of product lines, brands, and sales trends to provide informed assistance to customers.
- Processed transactions efficiently, maintaining accuracy in cash handling.
Education
High School Diploma
- Awarded "You Make a Difference" Junior and Senior Year
Skills
Order processing
Customer service
Time management
Client intake
Teamwork and collaboration
Sales techniques
Time management
Product knowledge
Professional etiquette
Esthetics
Timeline
Sales Associate
Michael Kors
07.2024 - CurrentRead More
Cashier
Walmart
06.2023 - 07.2024Read More
Sales Associate
Foot Locker
07.2022 - 06.2023Read More
Antioch Community High School
High School Diploma
Read More