Ja'Niakia Nicholson
Shreveport,LA
Summary
Friendly and dependable customer service representative with strong communication and problem-solving skills.
Able to handle customer concerns with patience and professionalism while maintaining a positive attitude.
Dedicated customer service representative with strong active listening and communication skills. Proven ability to manage high-volume calls while maintaining professionalism and a positive attitude.
Results-driven customer service professional with over 10 years of experience in high-volume call environments. Expertise in resolving inquiries efficiently, enhancing customer satisfaction, and fostering teamwork. Committed to delivering exceptional service and contributing to organizational success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Auto Clubs
Novi, MI
10.2020 - Current
- Managed high-volume calls, ensuring effective communication and service delivery.
- Resolved customer inquiries promptly, enhancing overall satisfaction rates.
- Active listening
- Positive attitude and professionalism
- Managed approximately 30 incoming calls per day for customers
Customer Service Representative
VXI Global Holdings
Los Angeles, CA
06.2015 - 09.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer inquiries promptly, enhancing overall satisfaction rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed approximately 30 incoming calls per day from customers.
Customer Care Representative
Everisepc
Plantation, FL
02.2010 - 06.2015
- Managed high-volume calls, ensuring effective communication and service delivery.
- Resolved customer inquiries promptly, enhancing overall satisfaction rates.
- Positive attitude and professionalism
- Time management and multitasking
- Active listening
- Managed approximately over 30 incoming calls per day from customers
Education
High School Diploma -
Fair Park High School
Shreveport, LA05.2010
Skills
- Customer service
- Active listening
- Time management and multitasking
- Excellent verbal and written communication
- Positive attitude and professionalism
- Basic computer skills(Microsoft word,email,data entry)
- Customer support
Timeline
Customer Service Representative
Auto Clubs
10.2020 - Current
Customer Service Representative
VXI Global Holdings
06.2015 - 09.2020
Customer Care Representative
Everisepc
02.2010 - 06.2015
High School Diploma -
Fair Park High School