Janica Bradford
Sugar Land,TX
Summary
To obtain a position which will enable me to make a significant positive impact for an employer, who will take advantage of my experience, successful track record, people skills and willingness to meet any challenge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tax Preparer
Owens Tax Service
Baytown, TX
11.2017 - 04.2024
- Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return
- Created spreadsheets detailing income sources, deductions, credits, estimated payments.
- Provided guidance on financial decisions related to taxes.
Customer Service Representative
USA800 LLC
Houston, TX
07.2022 - 12.2023
- Provided coaching and guidance to call center team members on customer service skills.
- Assisted with the development of call scripts and other operational documents.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
Customer Service Representative
Convergent Outsourcing LLC
Houston, TX
07.2021 - 07.2022
- Both written and verbal skills are important for drafting letters and speaking with clients about payment options.
- Developed relationships with clients through regular communication via phone, email, or other methods of communication.
- Facilitated communication between management and frontline workers.
Security Officer
Goose Creek Consolidated School District
Baytown, TX
01.2021 - 07.2021
- Patrolling and monitoring the school's grounds, parking lots, and buildings to identify and report violations of school policy or the law
- Responded to alarms and conducted investigations as required.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Relief Security Officer
Allied Security
Baytown, TX
09.2020 - 07.2021
- Responsible for Ad-hoc support for our operations
- Ensuring buildings, valuables or people are safe and secure
- Patrolling, securing and monitoring premises, sometimes with the aid during pandemic
- Checked for safety hazards and took corrective action when necessary.
Accounts Payable Specialist
Spec's Wine, Spirits & Finer Foods
Houston, TX
12.2019 - 09.2020
- Sorting and entering invoices providing financial, administrative and clerical support to the organization to complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Answered inquiries from internal departments regarding accounts payable status.
Administrative Assistant/ Payroll Processor
Clock Movers
Houston, TX
08.2014 - 05.2018
- Have responsibility for payroll input in the LSM system
- Assist in problem resolution, audit of overtime, variance explanations, payroll corrections, daily reconciliation of payroll hours to contracted hours
- Assist with billing and receivables
- General receptionist office duties copying, faxing, mail routing etc
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Lead Associate
The Children's Place
Baytown, TX
04.2012 - 10.2016
- Overall, work to assist general management in carrying out necessary store operations
- Key management jobs functions include hiring and training new associates, setting work schedules, and motivating employees
- Aside from labor management, ensure customer satisfaction
- Customer care duties include assisting customers on the sales floor, answering questions, and resolving customer complaints, also drive sales goals, monitor inventory, and enforce company loss prevention policies
Education
The College Of Health Care Professions
true06-2025
Texas Center For Massage School
Houston, TXGoose Creek Memorial High School
06-2010
Skills
- Tax Preparer Certificate
- Food Handler & Alcohol Sales Certificate
- Windows
- QuickBooks
- Lotus
- PowerPoint
- Excel
- Workday
- My Employer on the Go
- Critical Thinking & general office skills
- Accounts Payable
- Accounts Receivable
- Human Resources
- Loss Prevention
- Office Management
- Payroll
- Security
- Accounting
- Interviewing
Certification
- CNA, October 2020, Present
- TWIC, November 2020, November 2025
Timeline
Customer Service Representative
USA800 LLC
07.2022 - 12.2023
Customer Service Representative
Convergent Outsourcing LLC
07.2021 - 07.2022
Security Officer
Goose Creek Consolidated School District
01.2021 - 07.2021
Relief Security Officer
Allied Security
09.2020 - 07.2021
Accounts Payable Specialist
Spec's Wine, Spirits & Finer Foods
12.2019 - 09.2020
Tax Preparer
Owens Tax Service
11.2017 - 04.2024
Administrative Assistant/ Payroll Processor
Clock Movers
08.2014 - 05.2018
Lead Associate
The Children's Place
04.2012 - 10.2016
The College Of Health Care Professions
Texas Center For Massage School
Goose Creek Memorial High School
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