Janica Tep
Pflugerville
Summary
Detail-oriented waitress with high standards and a strong performance history in executing excellent dining experiences. Proficient in customer service, accuracy in taking orders, and performing strong multitasking abilities in fast-paced environments. Demonstrated effective coordination and collaboration with kitchen staff, sustaining punctual service and quality standards. Always ready to contribute to the success of the team in fluid environments.
Overview
10
10
years of professional experience
Work History
Waitress
Kaprow Thai and Sushi Bistro
Austin, TX
01.2019 - Current
- Provided excellent customer service in a high-stress and fast-paced dining environment.
- Coordinated with kitchen staff to guarantee accuracy in order preparations and sufficient service.
- Demonstrated ability to adapt in work environments by assisting kitchen staff with food preparations.
- Efficiently managed multiple tables simultaneously while sequencing tasks in a fast-paced environment.
- Trained new staff on menu items, customer service standards, operational procedures, and point of sale (POS) systems.
- Managed high-stress situations while maintaining composure and excellent service standards during peak business hours.
- Resolved customer complaints efficiently and effectively, ensuring customer satisfaction.
- Monitored inventory levels and assisted in stock management.
Waitress
Mai Thai
Austin, TX
03.2019 - 02.2021
- Provided excellent customer service during a high-stress and fast-paced dining environment.
- Coordinated with kitchen staff to guarantee accuracy in order preparations and sufficient service.
- Demonstrated ability to adapt in a work environment by assisting kitchen staff with food preparations.
- Efficiently managed multiple tables simultaneously while sequencing tasks in a fast-paced environment.
- Trained new staff on menu items, customer service standards, operational procedures, and point of sales (POS) systems.
- Managed high-stress situations while maintaining composure and excellent service standards during peak business hours.
- Resolved customer complaints efficiently and effectively, ensuring customer satisfaction.
- Monitored inventory levels and assisted in stock management.
Shift Lead
Jersey Mike's Subs
Eagan, MN
01.2016 - 08.2018
- Supervised daily operations, ensuring efficient and high-quality service standards.
- Trained new staff on menu items, customer service standards, operational procedures, and point of sales (POS) systems.
- Led shifts, delegating tasks amongst staff to meet business demands during peak business hours.
- Guaranteed compliance with health and safety regulations by routine assessments.
- Performed opening and closing procedures and balanced the till drawer.
- Consistently maintained a clean and organized work environment, sustaining safety standards.
Education
Associate of Arts - English
Austin Community College
Austin, TXHigh School Diploma -
Eagan High School
Eagan, MN03-2017
Skills
- Customer service and hospitality
- Attentive to detail
- Team coordination
- Attentive Communication
- Complaint Resolution
- Critical thinking and problem solving
- Payment processing
- Delegate tasks
- Proficient PC skills (Word, Excel, PowerPoint, Adobe)
Timeline
Waitress
Mai Thai
03.2019 - 02.2021
Waitress
Kaprow Thai and Sushi Bistro
01.2019 - Current
Shift Lead
Jersey Mike's Subs
01.2016 - 08.2018
Associate of Arts - English
Austin Community College
High School Diploma -
Eagan High School