Janice Bell
Lumberton,NC
Summary
Dynamic Income Maintenance Caseworker at Robeson County Department of Social Services, adept at client eligibility assessment and regulatory compliance. Successfully facilitated access to assistance programs while providing compassionate support. Expert in documentation management and data entry accuracy, enhancing client engagement and service delivery in challenging circumstances.
Income maintenance professional prepared to leverage extensive casework experience in assessing client needs and determining eligibility for benefits. Proven ability to collaborate effectively within teams and adapt to changing policies and procedures. Known for strong client service skills and attention to detail, ensuring accurate and timely support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker
Robeson County Department Of Social Services
11.2004 - 04.2025
- Assessed client eligibility for various assistance programs, ensuring compliance with federal and state regulations.
- Conducted in-depth interviews to gather necessary documentation for case evaluations and service determinations.
- Collaborated with community organizations to connect clients with additional resources and support services.
- Provided compassionate support to clients facing challenging life circumstances while helping them navigate the income maintenance system.
- Educated clients on program guidelines and application processes, fostering understanding and increasing engagement.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
Education
High School Diploma -
Magnolia School
Lumberton, NCAssociate of Applied Science - Computer Information Systems
Robeson Community College
Lumberton, NCSkills
- Client eligibility assessment
- Regulatory compliance
- Case evaluation
- Documentation management
- Data entry accuracy
- Electronic records management
- Information gathering
Certification
North Carolina Families Accessing Services through Technology.
Timeline
Income Maintenance Caseworker
Robeson County Department Of Social Services
11.2004 - 04.2025
High School Diploma -
Magnolia School
Associate of Applied Science - Computer Information Systems
Robeson Community College