Janice Decker
Webster,TX
Overview
9
9
years of professional experience
Work History
Inside Sales Specialist
Classic Vacations
San Jose, CA
05.2017 - 11.2018
- Participated in trade shows and sales events to promote products and network with potential clients.
- Maintained and updated customer database with contact details and sales interaction history.
- Delivered superior customer support to improve account retention rate.
Business Aanalyst
Travelsavers
Irvine, CA
01.2015 - 12.2016
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Vice President of Sales and Marketing
Trails of Indochina
Newport Beach, CA
09.2014 - 11.2015
- Maintained up-to-date knowledge of industry trends and best practices.
- Monitored customer feedback to improve customer service levels.
- Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.
Senior Sales Splecialist
Kensington Tours
Santa Ana, CA
06.2013 - 11.2013
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recruited, hired and trained new hires to optimize profitability.
Director, Group Sales
Cox & Kings, The Americas
Los Angeles, CA
05.2010 - 02.2013
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Represented the organization at industry events, conferences, and public meetings.
- Developed policies and procedures to ensure compliance with corporate standards.
Education
Finished Coursework - Marketing Management
University of California, Los Angeles
Los Angeles, CA06-1973
Associate of Arts - Tourism And Hospitality Management
Glendale Community College
Glendale, CA06-1971
Skills
- Upselling and cross selling
- Key relationship management
- Customer relationship building
- Consultative sales approach
- Social media outreach
- Cold calling
Affiliations
- Extensive domestic and international travel experience as part of sales positions
- Planned and executed all aspects of company trade show participation, including transportation (air and ground), accommodations, event logistics, meal selections, guest room amenities, and merit rewards
- Responsible for trade show follow-up with special participants and agency owners
Timeline
Inside Sales Specialist
Classic Vacations
05.2017 - 11.2018
Business Aanalyst
Travelsavers
01.2015 - 12.2016
Vice President of Sales and Marketing
Trails of Indochina
09.2014 - 11.2015
Senior Sales Splecialist
Kensington Tours
06.2013 - 11.2013
Director, Group Sales
Cox & Kings, The Americas
05.2010 - 02.2013
Finished Coursework - Marketing Management
University of California, Los Angeles
Associate of Arts - Tourism And Hospitality Management
Glendale Community College