Janice Dillon

• Maintained office PCs, networks and mobile devices.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.

Processed incoming wires to bank customers and out going wires.

Balanced account at end of day

• Investigated daily variances and corrected errors to resolve discrepancies.
• Prepared vendor invoices and processed incoming payments.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Worked with program staff to maintain compliance with grant requirements.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Maintained friendly and professional customer interactions.