Janice Guerra
Brownsville,TX
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Just a closet
Brownsville , Texas
07.2023 - Current
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Verified accuracy and completeness of data entry into the database system.
- Compiled reports based on gathered information.
- Checked source documents against entered data to ensure accuracy.
PBX Operator
Harlingen Medical Center
Harlingen , TX
03.2022 - 09.2023
- Created reports detailing all incoming calls received during the day.
- Monitored and operated PBX switchboard to route incoming calls to appropriate personnel.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
Assistant Librarian
Texas southmost College
Brownsville, TX
09.2022 - 01.2023
- Troubleshot patron issues with computer hardware and software in the library's computer lab.
- Assisted patrons with locating and borrowing library materials.
- Assisted in the development of library policies and procedures.
- Managed inventory of periodicals, newspapers, audio-visual materials, microfilm.
- Organized special events such as author talks, book clubs, film screenings.
- Compiled monthly reports detailing circulation statistics and other related metrics.
Assistant
CCI therapy center
Brownsville, Texas
02.2020 - 03.2020
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Greeted visitors, clients and guests in a professional manner.
- Answered incoming calls and directed them to appropriate personnel or departments.
Customer Service Representative
Teleperformance USA
Brownsville , TX
10.2019 - 02.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville, TX12-2023
GED -
South Texas Leadership
Brownsville, TX08-2018
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute Inc
Austin, TXSkills
- Employee Scheduling
- Task Delegation
- Operations Management
- Cost Reduction
- Recruiting and interviewing
- Sales monitoring
- Google Drive
- Money Handling
- Microsoft Office expertise
- Customer Relations
- Attention to Detail
- Analytical Thinking
- Problem-solving abilities
Languages
Spanish
Professional
Timeline
Assistant Manager
Just a closet
07.2023 - Current
Assistant Librarian
Texas southmost College
09.2022 - 01.2023
PBX Operator
Harlingen Medical Center
03.2022 - 09.2023
Assistant
CCI therapy center
02.2020 - 03.2020
Customer Service Representative
Teleperformance USA
10.2019 - 02.2020
Associate of Arts - Criminal Justice
Texas Southmost College
GED -
South Texas Leadership
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute Inc