Janice Hall
Batesburg,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Operations Manager
First Citizens Bank
Columbia, SC
02.2013 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and maintained successful relationships with vendors and suppliers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Analyst
First Citizens Bank
Columbia, SC
08.2002 - Current
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Spring Valley High School
Columbia, SCAssociate of Science - Business Management
Post University
Waterbury, CT12.2014
Skills
- Customer Relationship Management
- Performance Evaluations
- Cross-functional communications
- Operational Efficiency
- Workflow Optimization
- Risk Management
- Expense Reports
- Staff training/development
- Process Improvements
- Invoice Processing
- Client Account Management
- Business Management
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programs401k matchCareer advancementCompany Culture4-day work weekStock Options / Equity / Profit SharingTimeline
Operations Manager
First Citizens Bank
02.2013 - Current
Analyst
First Citizens Bank
08.2002 - Current
High School Diploma -
Spring Valley High School
Associate of Science - Business Management
Post University