Janice Hodges
Pearland,TX
Summary
Dynamic professional with a proven track record at FedEx, excelling in customer service and team leadership. Expert in inventory management and problem-solving, I enhanced operational efficiency and improved customer satisfaction. Committed to fostering team development and driving performance, I effectively managed support operations to ensure compliance and quality standards.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
24
24
years of professional experience
Work History
Assistant Manager
FedEx
Houston, TX
11.2014 - 02.2021
- Developed familiarity with inventory management systems to track supplies and stock levels.
- Supported scheduling and coordination of team workflows for optimal productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored customer feedback to identify areas for service improvement and responsiveness.
- Engaged in training sessions to enhance knowledge of operational procedures and best practices.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Customer Support Manager
Att
Houston, TX
07.1997 - 12.2013
- Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
- Developed training materials to enhance team knowledge on product features and customer service protocols.
- Oversaw daily support operations, ensuring adherence to company policies and compliance standards.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
Education
N/A - Business
Mountain View College
Dallas, TXN/A - Music
Odessa Jr College
Odessa, TXSkills
- Customer service
- Team leadership
- Decision-making
- Money handling
- Problem-solving
- Time management
- Customer relations
Timeline
Assistant Manager
FedEx
11.2014 - 02.2021
Customer Support Manager
Att
07.1997 - 12.2013
N/A - Business
Mountain View College
N/A - Music
Odessa Jr College