Summary
Overview
Work History
Education
Skills
Timeline
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Janice Jones

Auburn,Kentucky

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Dollar General Store
Auburn, KY
05.2021 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

GSL

Pilot Flying J,
Franklin, KY
12.2020 - 05.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Store Manager

Casey’s General Store
Auburn, KY
02.2019 - 12.2020
  • Monitor operations and initiate corrective actions as needed
  • Efficiently manage operations including budgeting, staff recruitment, and P&L management
  • Maintain appropriate inventory levels
  • Manage approximately 20 team members
  • Reconcile draws daily, banking and ordering of product.

Call Center Representative

Afni
10.2018 - 02.2019
  • Take calls to resolve customers issues with their Kroger card, website and fuel points.

General Manager

Freddy\'s Frozen Custard & Steakburgers
Bowling Green, KY
03.2014 - 05.2018
  • Monitor operations and initiate corrective actions as needed
  • Appraise performance of personnel and provide feedback to maintain an upbeat and productive work environment
  • Efficiently manage operations including budgeting, staff recruitment and P&L management
  • Maintain appropriate inventory levels
  • Managed approximately 40 team members
  • Reconcile draws daily, banking, ordering of product

Manager

Bowling Green, KY
04.2011 - 03.2014
  • Managed team of 17 of professional sandwich artist
  • Week ending inventory and period ending inventory
  • Ordering of product, schedules, P&L management.

Manager

USA Fuel
Russellville, KY
05.2010 - 08.2010
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Food Quality Manager

Bob Evans
Bowling Green, KY
06.2008 - 05.2010
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Improved operations through consistent hard work and dedication.
  • Monitored company inventory to keep stock levels and databases updated.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-to-day duties accurately and efficiently.

Education

Associate of Science - Business

Mid- Continent University

Skills

Employee scheduling

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Timeline

Assistant Manager

Dollar General Store
05.2021 - Current

GSL

Pilot Flying J,
12.2020 - 05.2021

Store Manager

Casey’s General Store
02.2019 - 12.2020

Call Center Representative

Afni
10.2018 - 02.2019

General Manager

Freddy\'s Frozen Custard & Steakburgers
03.2014 - 05.2018

Manager

04.2011 - 03.2014

Manager

USA Fuel
05.2010 - 08.2010

Food Quality Manager

Bob Evans
06.2008 - 05.2010

Associate of Science - Business

Mid- Continent University

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Janice Jones