Janice Jones
Laurens,SC
Summary
Dynamic Customer Service Specialist and Weld Inspector with advanced computer skills and a strong focus on customer satisfaction. At BF Shaw, I enhanced safety measures and improved welding efficiency through effective training and communication. Known for my attention to detail and ability to multitask, I consistently deliver high-quality results under pressure.
Experienced with managing customer interactions and cash handling processes in high-volume environments. Utilizes problem-solving skills to resolve issues quickly and maintain customer satisfaction. Track record of effective communication and collaboration with team members, ensuring seamless and efficient service experience.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist Head Cashier
Laurens District 55Laurens
12.2021 - Current
- Counted money in drawers at beginning and end of each shift and made daily bank deposits.
- Managed inventory ordering and receiving with efficiency. and added new inventory into computer system.
- Acted as stand in Manager, during absences.
- Managed production records in the system, adhering to company policies and best practices.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Weld Inspector
BF Shaw
04.2013 - 09.2018
- Enhanced safety measures by performing regular equipment assessments and recommending necessary upgrades.
- Increased efficiency of welding operations by developing detailed inspection plans and guidelines for welders to follow.
- Assisted in the development of training materials for new hires, ensuring consistent understanding of quality expectations across the organization.
- Promoted adherence to safety protocols through diligent monitoring of work sites and providing guidance on proper equipment use.
- Enhanced communication between departments by regularly presenting inspection findings at cross-functional meetings, leading to more informed decision making.
- Delivered consistent results under tight deadlines, ensuring that projects were completed on time while maintaining high quality standards.
Education
No Degree - Radiology
Piedmont Technical College
Clinton, SCSkills
- Empathy and patience
- POS system operation
- Motivational skills
- Customer service
Advanced Computer Skills
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Cash handling
Timeline
Customer Service Specialist Head Cashier
Laurens District 55Laurens
12.2021 - Current
Weld Inspector
BF Shaw
04.2013 - 09.2018
No Degree - Radiology
Piedmont Technical College
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