I am interested in the company I will be working for Starting at the bottom is a great way to learn the companies way and to be able to advance correctly
Sonja Ernst
line server, cashier, dishwasher,
SAN ANTONIO,TX
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged empathy and complaint handling skills at the Department of Criminal Justice to reduce case resolution times significantly. Demonstrated exceptional multitasking at Burger King, balancing transactions and customer service with finesse. Proven team player, quick to adapt and improve processes for optimal efficiency.
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Service Specialist Head Cashier
Department of Criminal Justice
09.2019 - Current
- Conducted regular department meetings to address emerging challenges and maintain open communication channels within the team.
- Monitored call quality to ensure adherence to company standards, providing constructive feedback as necessary.
- Reduced resolution timeframes by implementing effective case escalation protocols.
- Implemented performance metrics to evaluate team success and identify areas for improvement.
Food Preparation Worker
Department of Corrections and Rehabilitation
09.2019 - 04.2024
Fast Food Cashier
Burger King
02.2018 - 05.2019
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Working On It - Business Management
Riverside Community College
Norco, CAGed - Business
Cameno Del Rio
Norco, CA02.2000
Skills
- Empathy and patience
- Motivational Skills
- Complaint Handling
- De-Escalation Techniques
- Team player
- Work well under pressure
- Quick to learn
- Not afraid to ask questions
Certification
Learn to serve foodhandler certified (june 26, 2024) and TABC seller training certification (june 26,2024), along with a Customer service specialist certification (lifetime certification)...HOSTPITALITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved an unhappy customer which led to me helping the customer get her order correct,she left a happy customer.
- Achieved drive through times by completing my orders in correct and timely fasion with accuracy and efficiency.
- Promoted to drive through after only a week of training on counter for exceptional performance.
Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefits4-day work weekTeam Building / Company RetreatsFlexible work hoursCompany CultureInterests
Timeline
Customer Service Specialist Head Cashier
Department of Criminal Justice
09.2019 - Current
Food Preparation Worker
Department of Corrections and Rehabilitation
09.2019 - 04.2024
Fast Food Cashier
Burger King
02.2018 - 05.2019
Working On It - Business Management
Riverside Community College
Ged - Business
Cameno Del Rio
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