Janice Lopez
El Monte,CA
Summary
Dynamic professional with a proven track record at Krista Care, adept in care planning and patient education. Excelled in team supervision and fostering collaborative environments, enhancing client retention and staff efficiency. Skilled in Microsoft Office and conflict resolution, demonstrating exceptional communication and relationship-building abilities. Achieved significant improvements in operational procedures and customer service standards.
Overview
10
10
years of professional experience
Work History
Client Care Coordinator/Manager
Krista Care
Arcadia, CA
02.2023 - 12.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Admission Assistant
Southland Care Center
Norwalk, CA
02.2021 - 01.2023
- Answered phones, called prospects and handled initial email contacts for applicants to Type program.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution''s teams.
Med Tech
Brookdale Assisted Living
Loma Linda, CA
01.2020 - 01.2021
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Administered medications and performed basic and advanced patient assessments.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
- Facilitated cross-training opportunities among colleagues to promote skill diversification and increased capacity for handling diverse caseloads.
Medical Assistant
Dr Modi
04.2015 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Vocational Nursing - Nursing
North West College
West Covina03.2018
High School Diploma -
Park Ridge Private High School
Long Beach, CA08.2007
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Care planning
- Documentation
- Scheduling
- Team supervision
- Insurance practices
- Case management
- Database coordination
- Nursing background
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Relationship building
- Phone etiquette
- Microsoft office
- Call center experience
- Data entry
- Conflict resolution
- MS office
- Policies and procedures adherence
Languages
Spanish
Native or Bilingual
Timeline
Client Care Coordinator/Manager
Krista Care
02.2023 - 12.2024
Admission Assistant
Southland Care Center
02.2021 - 01.2023
Med Tech
Brookdale Assisted Living
01.2020 - 01.2021
Medical Assistant
Dr Modi
04.2015 - 09.2018
Vocational Nursing - Nursing
North West College
High School Diploma -
Park Ridge Private High School