Margaret Barba
Buda
Summary
Experienced Client Care Coordinator with a proven track record at SYNERGY HomeCare, excelling in client relationship management and conflict resolution. Enhanced client satisfaction through personalized solutions and effective scheduling coordination, fostering loyalty and repeat business. Committed to training and maintaining caregivers with HIPAA compliance, fostering strong client/family relationships, communicating & problem-solving techniques, to deliver exceptional care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Care Coordinator/Manager
SYNERGY HomeCare -South Austin
05.2019 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes. Analyzing feedback from clients in order to identify patterns and trends requiring actions and attention from management.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions while building trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment and focused on employee engagement.
- Facilitated the timely resolution of caregiver scheduling & billing inquiries with clients, Long Term Care Ins. Companies and reduce outstanding balances.
Caregiver
SYNERGY Homecare -South Austin
05.2019 - Current
- Assisted clients/residents with activities of daily living to maintain independence, dignity and quality of life.
- Performed light housekeeping duties, ran errands, managed laundry, assisted with dressing guidance, grooming/showers, meal preparation, medication reminders and companionship.
- Built and Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
DCS -Direct Care Staff
The Retreat -Adult Day Habilitation Center
11.2016 - 03.2018
- Assisted clients with daily living needs by providing compassion to maintain self-esteem, general wellness and attentive care in daily routines.
- Documented patient progress/behavior through record-keeping and ongoing evaluation of patient care plans.
- Sought continued education opportunities to stay current with industry trends.
Med Tech/Residential Aide
Legacy Oaks Assisted Living & Memory Care
08.2014 - 09.2016
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Assisted physicians and nurses in performing diagnostic tests (such as vital signs, temperatures, sugar levels, etc..) and procedures to identify accurate record charting for the treatment of patients.
- Administered medications and performed basic and advanced patient assessments.
Cashier
Delaware North Corp
11.2013 - 08.2015
- Welcomed customers entering store and responded promptly to customer needs.
- Worked flexible schedule, extra shifts and performed opening and closing procedures to meet business needs.
- Operated cash register and accurately processed payments using cash, check, and credit card transactions. While also making returns and exchanges with excellent accuracy.
Education
High School Diploma -
William B Travis
Austin, TX02-1992
Skills
- Client relationship management
- Conflict resolution
- Healthcare operations
- Scheduling coordination
- Care planning
- Multitasking
- Case management
- HIPAA compliance
- Caregiver training
Accomplishments
- Supervised team of 37 staff members.
Certification
- CPR/AED Certification, issued by NationalCPRFoundation,
May 2023
- Emergency Preparedness in HCSSAs, issued by Tx HHS,
March 2024
- Flu/COVID19, issued by TxHHS, Oct. 2024
- Dehydration Prevention/Intervention in Long Term Care,
issued by TxHHS, Jan. 2025
- QAPI, issued by Tx HHS, July 2024
Languages
English
Spanish
Elementary
Timeline
Client Care Coordinator/Manager
SYNERGY HomeCare -South Austin
05.2019 - Current
Caregiver
SYNERGY Homecare -South Austin
05.2019 - Current
DCS -Direct Care Staff
The Retreat -Adult Day Habilitation Center
11.2016 - 03.2018
Med Tech/Residential Aide
Legacy Oaks Assisted Living & Memory Care
08.2014 - 09.2016
Cashier
Delaware North Corp
11.2013 - 08.2015
High School Diploma -
William B Travis
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