Janice Lotts
St Louis,MO
Summary
I am an experienced clerical support assistant with an extensive background in payroll. I have experience with working with children and young adults and also customer service. I am seeking part-time employment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Assistant
Unleashing Potential
08.2023 - 05.2024
- Assisted with planning and coordinating the after school program.
- Established rapport with the students, staff and parents, ensuring the students was safe and in a clean environment. I assisted students with homework and created activities that kept then engaged. I interact with the parents daily sharing information regarding their child. I serve snacks and escort the students to the bathroom.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Type program and associated activities.
School Bus Monitor
Ferguson-Florissant School District
09.2022 - 04.2023
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- I ensured that all of the early childhood children was properly fasten in their seats
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
Customer Service Representative
Change Healthcare Technology Solutions
11.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Job Coach
Center For Head Injury Svc
02.2018 - 10.2019
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Payroll Specialist
Normandy Schools Collaborative
08.2002 - 12.2016
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
No Degree -
Florissant Community College
Florissant, MOSkills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- CPR Certification
- Creative Problem-Solving
Certification
CPR training
Timeline
Program Assistant
Unleashing Potential
08.2023 - 05.2024
School Bus Monitor
Ferguson-Florissant School District
09.2022 - 04.2023
Customer Service Representative
Change Healthcare Technology Solutions
11.2019 - 03.2020
Job Coach
Center For Head Injury Svc
02.2018 - 10.2019
Payroll Specialist
Normandy Schools Collaborative
08.2002 - 12.2016
No Degree -
Florissant Community College
CPR training
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