Janice Mckee
Chetek,WI
Summary
Dedicated dependable administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Holiday Kitchens
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Manager
B&B Bar And Grill
12.2015 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
CNA
Parke Pointe Healthcare And Rehabilitation Center
03.2012 - 04.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Real Estate Broker
Remax - Realtor
Shorewood, ILCertified Nursing Degree
Joliet Junior College
Joliet, IL06.2011
Skills
- Paperwork Processing
- Currently certified in CPR
- Product Knowledge
- Call Management
- Report Generation
- Complaint Resolution
- Conflict Mediation
- Computer Proficiency
- Documentation
- Critical Thinking
- Problem-Solving Abilities
Timeline
Customer Service Representative
Holiday Kitchens
11.2020 - Current
Manager
B&B Bar And Grill
12.2015 - 01.2021
CNA
Parke Pointe Healthcare And Rehabilitation Center
03.2012 - 04.2014
Real Estate Broker
Remax - Realtor
Certified Nursing Degree
Joliet Junior College