Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janice Montano

West New York

Summary

Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Tribeca Pediatrics
10.2022 - 03.2024
  • Assisted healthcare providers with patient intake and medical history documentation.
  • Scheduled patient appointments, ensuring efficient clinic operations and minimal wait times.
  • Prepared examination rooms by sterilizing instruments and organizing supplies for procedures.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Office Manager

Hand In Hand Pediatrics
12.2015 - 10.2022
  • Coordinated daily operations, ensuring efficient patient flow and appointment scheduling.
  • Managed inventory and supply chain for medical equipment and office supplies.
  • Implemented patient record management system, enhancing data accessibility and accuracy.
  • Trained new staff on office procedures and compliance with healthcare regulations.
  • Coordinated with healthcare providers to ensure seamless patient care and service delivery.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

No Degree - Nursing

Hudson County Community College
Jersey City, NJ

Skills

  • HIPAA compliance
  • Scheduling efficiency in healthcare
  • Customer service
  • Assistance with procedures
  • Experienced in medical terminology usage
  • CPR
  • Immunization administration
  • Phlebotomy
  • Specimens collection and processing
  • Clinical procedure expertise
  • Scheduling appointments
  • Patient management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Assistant

Tribeca Pediatrics
10.2022 - 03.2024

Medical Office Manager

Hand In Hand Pediatrics
12.2015 - 10.2022

No Degree - Nursing

Hudson County Community College

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